Commenti a: Vodacom Customer Service

Di: Byron Parmenter

Byron Parmenter — Wed, 12 Oct 2011 09:36:35 +0000

My phoned has been soft locked and I am on a top up contract. I’m not the only VC user I know who has this problem. Please let me know when my service will resume?

Di: sonja vosloo

sonja vosloo — Wed, 12 Oct 2011 08:11:09 +0000

i payed my account in full this month and my services was blocked this morning!! i called accounts 082 1946 and after holding the line for an hour and being cut off many times, i got through to a consultant informing me that my account has been payed in full!! she was going to put me through to speak to someone, and i got cut off again!!! i do not have the time to go to the vodacom shop!!

Di: thersa

thersa — Thu, 06 Oct 2011 18:04:18 +0000

I was phoned by a lady on 15th septmb,said i had won a blackbery torch.So she asked my phisical addres,then i gave her.but is almost a month now.i never receive anything.
So i just want to know is lady a croock or how? I just got the number she called me with.(012 8042437)i forgot her name.

Di: nozipho Mabumo

nozipho Mabumo — Sun, 02 Oct 2011 14:33:50 +0000

I have a talk 100 contract which I pay an average of R1500 a month, my bank account has just been deducted with whooping R5300 yesterday and attempts to get to your customer service to find out what has happened failed.I need assistance and explaination very fast. part of my contract indicates that my maximum limit is R1500 per month otherwise the phone get soft locked, how did this come about?

Di: Joe Kilian

Joe Kilian — Tue, 06 Sep 2011 13:13:13 +0000

My opinion of Vodacom customer service is that it is probably the worst I have ever encountered. Your Midrand Customer service hardly exists. Regrettably I have to go to this center for assistance, and each time my blood boils at the lack of interest, arrogance and FU attitude. I was at the customer center today at 13h00, only 5 out 12 service counters were operational (and this during business persons lunchbreak)All I wanted was a dual sim card for my new iPad.
As a business person I cannot afford over an hour for this simple request (plus the travel time to get to the center – allow 2 hours)
Vodacom need to realise that we as customers expect better than this – your profits are astronomical – try to spend some of it on bettering your service (082 454 1002)
I walked out in disgust, and still do not have my sim card

Di: deon de jager

deon de jager — Tue, 23 Aug 2011 20:16:39 +0000

ia vodfone mobile broadband but the signal were i stay is poor is there a way for me to get better signal i stay on a farm between louis trichardt and levubu in limpopo iam paying more at this moment to conect than what iam surfing the net it took me one and a half hour just to connect to your homepage please i need help

Di: Joyce Taunyane

Joyce Taunyane — Mon, 08 Aug 2011 13:41:56 +0000

I would like to find out if can qualify for another contract phone

Di: Vincent Naude

Vincent Naude — Mon, 25 Jul 2011 07:50:34 +0000

HI Vodacom, I had my sim card registered in Jan. 2010 as per the goverment regulations. This year a day after the cut off time my cell was blocked as my sim card was deemed to be unregistered. I went into the vodacom shop to enquire as to why this had happened. The consultant barely spoke to me, it was as if he was doing us a favour to check on his sytem to see if my sim was registered.
He then told me yes it has been registered and did not no why it had been blocked. He duly did some typing on his key board and told me it should be okay now,not even an apology on behalf of vodacom. On Thursday 21st July the same thing occured, dialed 111 one, the consultant duly did some work on his side and told me that the reason for my sim being locked as unregistered
was that I do not let my cellphone’s battery discharge completely. I have to use till it is dead then recharge it. This is utter bull as I have been using the phone for 2 years and these problems only started occurring after the rikka cut off date. I also have a contract with vodacom which is due for renewal at the end of this month but I am now seriously considering switching to another service provider

Di: unhappy

unhappy — Wed, 20 Jul 2011 09:38:14 +0000

Dear CEO vodacom
I herewith want to express my sincerest disappointment in the Vodacom service.

We were in Europe. While in SA we did everything to the book to roam our cell (take note – not an old one). However NOWHERE in EUROPE and UK could we use the cell. We could see there networks bud could not connect. Attached, we emailed customercare@vodacom.co.za to ask for assistance – and they just ignored us. We asked for assistance in Switserland and Swisscom just assured us that it’s a problem from our service provider.

In one of the countries a school group from SA shared the Hotel with us – all of them with Vodacom pay as you go’s could not sms home.

Vodacom really gave us as clients unacceptable poor service and was a disgrace for South Africa. What’s more – on internet it was advertised that we could roam our pay as you go with the “travel on” – thus also false advertisement form Vodacom!!!

We need an explanation urgently!!!

Di: Jill Whyte

Jill Whyte — Mon, 11 Jul 2011 06:35:59 +0000

I am with Nashua Mobile. I have been charged R203.62 with VAT for a service I do not even know what for. Called my service provider and referred me to WASPA. Even went to the store and was told cannot help me as they are off line. How do I find out what I am being charged for and how can I stop it with immediate effect.