127 Comments posted on "Vodacom Customer Service"
JAPHET on ottobre 24th, 2010 at 20:54 #
How can I activate my sim card for internet?
tpa on gennaio 20th, 2011 at 13:51 #
Any idea how to contact the customer services from a landline overseas? +2782111 does not work on physical landline or skype
M.A Nel on febbraio 10th, 2011 at 14:10 #
I just want to know from vodacom. What happend to my problem: my phone was damage at the vodacom centre in TZN MALL. I want to know where to can a e-mail my photos of my damage phone that I received back from Vodacom. There was no External damage on my phone when I handed it in. At this moment I pay for a phone that is damage by one of the Vodacom shops!!!!!
Unhappy on febbraio 16th, 2011 at 18:17 #
I have loaded R275-00 via Absa Internet banking on my Vodacom pre-paid Sim. The money is debited from my bank account, but i have no Airtime. Vodacom says it is Absa, Absa says it is Vodacom…….Onbudsman get ready!
i want to block my simcard, not to be using the interner/wap/chatrooms
C.P.COETZER on maggio 11th, 2011 at 16:17 #
In June 2009 I took out a contract for my son, and the monthly payment went off via debit order. Ten days after receiveing the phone, it was stolen. I blocked the sim card and blacklisted the handset and had a police case number. In August 2010 the debit payment did not go through but I was unaware of this. In May 2011 I received a note informing me that I was R 1435- in arrears!! WHY DID YOU TAKE SO LONG?? THE PERSON TO WHOM I SPOKE SAID THEY SENT AN SMS, TO THE NUMBER THAT WAS STOLEN AND BLACKLISTED! HOW STUPID! AND WHY DID I NEVER RECEIVE A TAX INVOICE OR STATEMENT, NOT EVEN SINCE INCEPTION OF THIS CONTRACT DID I EVER RECEIVE ANY COMMUNICATION, BUT MY MONEY WAS GOOD ENOUGH! NOW THEY TELL ME THAT I HAVE ALSO LOST ALL THE AIRTIME, FROM THE BEGINNING OF THE CONTRACT!! NEVER AGAIN WILL I DEAL WITH VODACOM! I HAVE 2 CONTRACTS WITH MTN AND 1 WITH CELL C, AND I RECEIVE A STATEMENT EACH MONTH FROM THEM!! THE PERSON TO WHOM I SPOKE AT VODACOM DID NOT EVEN HAVE THE DECENCY TO EXPLAIN OR APOLOGISE – AT ALL! DISGUSTED AND DISAPPOINTED!!!!!!!
sanele on maggio 12th, 2011 at 12:13 #
I had error in my phone the vodacoms members they fail to asist me this is the second week. Secondly I was got vodacom bursary form that had no returning adress why?
my contract expired in March already do you know contact clients to let them know – I was paying R358.00 per month for only 130 minutes – Vodacom service is pathetic
Hein Grobler on giugno 8th, 2011 at 10:42 #
Recently the mobile phone reception in the Wonderboom, Pretoria area has deteriorated. We get a call, but after five or 15 seconds the call just cuts off. This is a repetative problem for some months now. Attend to this urgently please. It is most frustrating.
André Viviers on giugno 12th, 2011 at 19:33 #
I upgraded about a month ago but haven’t received my new phone yet.I tried to find out by dailing 111 from my cell without any success.Can you please let me know what’s going on.
Raygana Carriem on giugno 13th, 2011 at 09:02 #
i had a vodacom contract that expired in March no notification was sent to let me know the contract has expired. I paid R350.00 for 130 any time minutes – rip off – they dont notifiy you so u can carry on paying.
Shan Laljith on giugno 13th, 2011 at 14:20 #
I am extremly upset regarding a contract that I took out in December. I used the phone for less than two months and the screen went white. i was told that the LCD was damaged and I had to pay R700 to have it repaired of which I refused and had to pay R120 to have them check it and collected my phone. I then handed it back for repairs as that was the only way to retain my warranty on the rest of that phone and now they charge R800. The phone has been with them for a while and they say that they are waiting for spares which confirms my thoughts that there is a general problem with that phone and they refuse to admit or assist.
I am waiting to be contacted by management of vodacom to resolve this matter.
Johan B.G Modise on giugno 14th, 2011 at 12:15 #
i stay in Botswana but use vodacom sim when in S.A.How do i register my sim?
Marion M on giugno 20th, 2011 at 13:58 #
All I can say is Vodacom Customer Care Service is ONE BIG JOKE!!!!!!!!!!
Ledile Mashangwane on giugno 28th, 2011 at 08:26 #
I am very disappointed in Vodacom`s service.I applied for a contract phone in April 2o11 and given a reference number to shower that my application was succesful,but I am still waiting for the cellphone even now.What is happening?
VISHANI SIDHLALL on giugno 28th, 2011 at 13:20 #
I HAVE BEEN TRYING TO OBTAIN AUTHORISATION TO MAKE INTERNATIONAL CALLS.I DIALED 082111-NO RESPONSE.I TRIED THIS MORNING AGAIN-MANAGED TO GET THROUGH,COULDNT FIGURE OUT WHICH OPTION TO USE-CHOSE ONE-WAS TOLD I WAS GOING THROUGH TO AN OPERATOR AND THE LINE WENT DEAD.I WENT TO A VODACOM SHOP-THEY WERE UNABLE TO HELP IETHER.THIS IS TOTALLY USELESS CUSTOMER CARE.
I am with Nashua Mobile. I have been charged R203.62 with VAT for a service I do not even know what for. Called my service provider and referred me to WASPA. Even went to the store and was told cannot help me as they are off line. How do I find out what I am being charged for and how can I stop it with immediate effect.
unhappy on luglio 20th, 2011 at 11:38 #
Dear CEO vodacom
I herewith want to express my sincerest disappointment in the Vodacom service.
We were in Europe. While in SA we did everything to the book to roam our cell (take note – not an old one). However NOWHERE in EUROPE and UK could we use the cell. We could see there networks bud could not connect. Attached, we emailed email@example.com to ask for assistance – and they just ignored us. We asked for assistance in Switserland and Swisscom just assured us that it’s a problem from our service provider.
In one of the countries a school group from SA shared the Hotel with us – all of them with Vodacom pay as you go’s could not sms home.
Vodacom really gave us as clients unacceptable poor service and was a disgrace for South Africa. What’s more – on internet it was advertised that we could roam our pay as you go with the “travel on” – thus also false advertisement form Vodacom!!!
We need an explanation urgently!!!
Vincent Naude on luglio 25th, 2011 at 09:50 #
HI Vodacom, I had my sim card registered in Jan. 2010 as per the goverment regulations. This year a day after the cut off time my cell was blocked as my sim card was deemed to be unregistered. I went into the vodacom shop to enquire as to why this had happened. The consultant barely spoke to me, it was as if he was doing us a favour to check on his sytem to see if my sim was registered.
He then told me yes it has been registered and did not no why it had been blocked. He duly did some typing on his key board and told me it should be okay now,not even an apology on behalf of vodacom. On Thursday 21st July the same thing occured, dialed 111 one, the consultant duly did some work on his side and told me that the reason for my sim being locked as unregistered
was that I do not let my cellphone’s battery discharge completely. I have to use till it is dead then recharge it. This is utter bull as I have been using the phone for 2 years and these problems only started occurring after the rikka cut off date. I also have a contract with vodacom which is due for renewal at the end of this month but I am now seriously considering switching to another service provider
Joyce Taunyane on agosto 8th, 2011 at 15:41 #
I would like to find out if can qualify for another contract phone
deon de jager on agosto 23rd, 2011 at 22:16 #
ia vodfone mobile broadband but the signal were i stay is poor is there a way for me to get better signal i stay on a farm between louis trichardt and levubu in limpopo iam paying more at this moment to conect than what iam surfing the net it took me one and a half hour just to connect to your homepage please i need help
Joe Kilian on settembre 6th, 2011 at 15:13 #
My opinion of Vodacom customer service is that it is probably the worst I have ever encountered. Your Midrand Customer service hardly exists. Regrettably I have to go to this center for assistance, and each time my blood boils at the lack of interest, arrogance and FU attitude. I was at the customer center today at 13h00, only 5 out 12 service counters were operational (and this during business persons lunchbreak)All I wanted was a dual sim card for my new iPad.
As a business person I cannot afford over an hour for this simple request (plus the travel time to get to the center – allow 2 hours)
Vodacom need to realise that we as customers expect better than this – your profits are astronomical – try to spend some of it on bettering your service (082 454 1002)
I walked out in disgust, and still do not have my sim card
nozipho Mabumo on ottobre 2nd, 2011 at 16:33 #
I have a talk 100 contract which I pay an average of R1500 a month, my bank account has just been deducted with whooping R5300 yesterday and attempts to get to your customer service to find out what has happened failed.I need assistance and explaination very fast. part of my contract indicates that my maximum limit is R1500 per month otherwise the phone get soft locked, how did this come about?
on ottobre 6th, 2011 at 20:04 #
I was phoned by a lady on 15th septmb,said i had won a blackbery torch.So she asked my phisical addres,then i gave her.but is almost a month now.i never receive anything.
So i just want to know is lady a croock or how? I just got the number she called me with.(012 8042437)i forgot her name.
sonja vosloo on ottobre 12th, 2011 at 10:11 #
i payed my account in full this month and my services was blocked this morning!! i called accounts 082 1946 and after holding the line for an hour and being cut off many times, i got through to a consultant informing me that my account has been payed in full!! she was going to put me through to speak to someone, and i got cut off again!!! i do not have the time to go to the vodacom shop!!
Byron Parmenter on ottobre 12th, 2011 at 11:36 #
My phoned has been soft locked and I am on a top up contract. I’m not the only VC user I know who has this problem. Please let me know when my service will resume?
Veronica on marzo 1st, 2012 at 11:55 #
Scams on my cellphone bill. I did not subscribe to any kind of games, competitions or ringtones what I am charged for, I want an immediate credit as well as somebody to see if there isnt a virus on my cellphone.
khosa T.J on aprile 4th, 2012 at 09:48 #
i foned vodacom to check if they can be able to give me my fone new sim no. using serial no.in oder to help the police to investigate my lost phone they told me that they cant give me or the police the only thing i can do is block the fone which is going to be difficult to track if .is that fair for poor south african to get that service.
siphokazi mlotana on aprile 16th, 2012 at 00:33 #
i have a vodacom modem that i cannot use due to signal problems. im in one of the locations near king williams town and the signal is very bad. tell me whats the use of having a cell phone if u cant use it and now ny work is suffering as i am working from home and i have to travel 20km to town for me to be able to get a signal on a vodacom modem i spent R400 on. im really not impressed, who do i talk to?
I Bought AIRTIME today at your shop in VODACOM VEREENIGING.Tel 016 4232081.I Asked,explained I just want airtime in case I want to buy on line etc.She gave me 250mb instead.I stay at the Vaaldam and on arrival I checked and this was not done as asked.Pse Help me,
Emelia on maggio 28th, 2012 at 09:33 #
i had a balance of R62 on my account,but i could’nt purchase my blackberry buddles,i phoned the customer service and the agent told me that i need to have a balane of R63, in order for me to be able to purchase the buddle, why in hell do i have to have that much if the buddles only cost me R59, I FIND THIS VERY RIDICULOUS!!!!!
Thenj on giugno 5th, 2012 at 07:04 #
HTC wildfire 8 months on contract, battery not charging, although the phone works but the battery is running low. What could be the problem? Kindly assist
Isabel McLaren on luglio 9th, 2012 at 08:04 #
My Vodafone Mobile Connect Modem does not work. I cannot access internet.
Karin Schwarz on agosto 2nd, 2012 at 08:54 #
I have now sat on the phone for 52 minutes before being politely cut off. Now I have been on the phone another 15 minutes and still no assistance. this is completely ridiculous. i will be cancelling my contract at the end of the 24 months and i will never ever deal with vodacom again.
Tarryn on ottobre 12th, 2012 at 14:29 #
Can someone please tell me what the difference is between Vodacoms Contracts and the activation forms which actually hold the most important information. Is the activation form a legally binding document and if the details within were not explained, can its rules be inforced?
I AM VERY ANGRY WITH VODACOM SERVICE. MY ROAMING DOES NOT WORK AND BELIEVE ME IS NOT MY VOLT. THE SERVICE PROVIDERS ARE NOT GOOD AT ALL. I AM IN DRC STUGLING. THE OTHER STARTER PACK DOES THE SAME. MY FAMIMLY BOUGHT THE OTHER ONE AND SEND IT TO ME, STILL THE PROBLEM EXIST…I NEED ANSWERS NOW
thembi Vilakazi on febbraio 8th, 2013 at 12:31 #
Still awaiting for standard bank account to pay. i phoned in the morning the consultant sais she will sms me on my cell
Andries Laufs on febbraio 22nd, 2013 at 09:26 #
Who it may concern.
In the beginning of Dec 2012 i decide to expired my Contract at MTN an suport Vodacom, because the Vodacom signals are better in the surounding areas of De Aar. I go to PDK the Vodacom shop in De Aar to organize for a contract (BlackBerry worth of R169 per month. Firts MTN give me authority and a pin number to go to Vodacom with my current. Then MTN said my contract expired on the 21 February 2113. On midnight 00:01 21/02/2013 MTN let me know my SIM not provisioned. I visit the Lady in the shop (PDK De Aar 21/02/2013) she said I must wait. She said Vodacom must give her the green light to go ahead. She said later on Vodacom suffered with the number. I dont no further what to do, because Im in a business and need the phone urgent. I am really not satisfied with your service. Please do the nessasary arangements, because I cant wait even a half day further. Regards: A.H.Laufs
Solomzi Marwanqana on maggio 19th, 2013 at 16:52 #
I have a Vodacom prepaid simcard, its not registered in my name. I would like to keep this number for my self.Can I change this simcard into my name?
Beauty on luglio 29th, 2013 at 08:46 #
I am not satisfied with the call centre agents of vodacom. I was given a phone in 2012August with this and did not like it. so they only took it back in October and was told I will be refunded till this day I have not been refunded and when I enquire I’m told that the funds were credited to me of which that never happended. I have been calling every second day since June and was told I will be refunde after the 5th of July.
I need urgent attention to this matter as vodacom did not hesitate to deduct money from my account and as a loyal vodacom client I deserve better as I still love being a vodacom client.
If such treatment is not stopped, vodacom will end up losing clients.
Pls lets work together.
William Barnes on gennaio 6th, 2014 at 13:17 #
My experience of Vodacom is that they are only interested in my money. Their after sales service is pathetic. I am having a Vodacom contract now for more than 14 years but when you have a problem they look for reasons to turn you down rather than to be of assistance. Black Berry phones are highly problematic phones and cause endless frustrations and problems. I had enough of Vodacom and will definitely not renew my contract with them. I am particularly unhappy with the service I got from the Bloemfontein Vodacom repair centre.
Sammy Gallant on febbraio 4th, 2014 at 08:44 #
Public be warn. I took out a light package contract of R180 on 10 December and on 12 December it was activated. To my surprise I was debited an additional R210 for the period endiong December. Upon my investigation it transpired it is Mira and Smart Call who are providers of additional service. These services are downloads,whats-up etc. My Whatts-up and Internet are not even activiated up to this day so why would I subscribe? Why take out services that are more than my primary subscription? Vodfacom is part and parcel of this unscrupulous service where the unsus[pecting public gets rip off. Their own agent admitted taht it gets done at times unknowing to clients. I want my money refunded.Candicve Petersen’s service stinks !!!
Given on marzo 1st, 2014 at 08:39 #
I bought a cell-phone battery @ a Vodacom-shop in Norwood for a blackberry 9300 worth R379.00 and later realised that the phone is the problem. So when I returned the battery for a refund, the manager refused telling me it is company policy not to do so but nowhere in the slip that is written. I was not even told so and I returned the battery after a week or two reason being it lasted only for a day. A six months guarantee came with the product. I am now sitting with a battery new and not using it. Vodacom – big as it is why is difficult to refund me? I do not understand and extremely unhappy!
HAROON RASHID KURTHA on marzo 13th, 2014 at 15:52 #
I WOULD LIKE TO BRING TO YOUR ATTENTION ABOUT THE SERVICE I AM GETTING FROM VODACOM AS I AM A BUSINESS CUSTOMER WITH 14 CONTRACTS.I NEEDED TO DOWNGRADE TWO OF MY CONTRACTS AS MY SON HAS IMMIGRATING AND I FAIL TO UNDERSTAND HOW IS IT THAT I HAVE TO PAY SUCH HIGH MIGRATION FIGURES TO GET A DOWNGRADE.DOES VODACOM NOT VALUE THEIR CUSTOMERS.RIGHT NOW I FEEL LIKE TAKING MY CONTRACTS SOMEWHERE ELSE.I WOULD APPRECIATE A RESPONSE TO MY MAIL AS I CANNOT BELIEVE THE CUSTOMER SERVICE IS SO POOR IN ASSISTING A CLIENT OF VODACOM.
Ajay on maggio 8th, 2014 at 08:34 #
Once again , Poor service from Vodacom.Loading BIS should be an easy and pain-free thing.Today,once again, its a mission to activate my BIS.We tried to activate BIS once and nothing happened , so we tried once again..but on the second attempt , our airtime was deducted again.This is daylight robbery…and i have a good mind to report this to the Consumer Watch people and maybe they can sort this out on our behalf.It makes we wonder how many other people’s airtime was deducted and they didnt even follow up..and if they can do it like this , what stops them from overcharging on calls on prepaid phones ? Vodacom , please sort this out !!!! Pathetic Service as i have emailed them earlier and still no reply..Tried contacting customer care and stayed on the line for half an hour , but still no help…Extremely Dissatisfied !!!!
Sune on maggio 10th, 2014 at 12:08 #
I have been wating 24h nou for my bis actv and stil haven’t got the messag I have cald the call senter almost 6 times now and still nothing is happening pleas help I cant wait eni longer
Kobus on maggio 12th, 2014 at 04:50 #
WHAT IS GOING ON WITH VODACOM…..YOUR NETWORK IS …SUPER….SUPER….SUPER SLOW……I CAN’T DO MY WORK….WHAT AM I PAYING FOR….NO SERVICE….???????????????????????????????????????????????
After 16 years of being a loyal customer and patiently accepting all Vodacom’s mistakes and bad service, I was barred this week for non in time payment of R10 advance. Therefore you assholes has now lost a loyal customer. Shovitt!!!
Aubrey de Meyer on giugno 18th, 2014 at 18:33 #
I need a email adress of vodacoms legal department for non compliance to contact commitment
i am having a problem with my phone i’cant check my emails with my phone,it gave error massage error connections.is says i must contact my service provider.please help
Edith Theron on agosto 21st, 2014 at 13:52 #
Please send me some info of the new bank card from Vodacom and will it help me quality for a Vodacom contract because I am a state pensioner and received my pension thru my SASSA bank account and does not allow me to make a payment from this account. what I see I can do is draw my pension and put it in the new App from Vodacom and will then the payment can be made. Please assist as I have found a contract for R99 and it is afforable. I have been with Vodacom for 20years and cannot afford to pay R1000 and still be on prepaid
zakhele gumede on settembre 2nd, 2014 at 13:53 #
I recharge with R20 to pay the R11 I owe Vodacom airtime advance but they took my money from my account and say I never pay nothing and really nothing appeared on my phone like balance of R9 I really do not now how?
Nosipho M. Mbuyisa on settembre 7th, 2014 at 17:45 #
Vodacom has the best customer service!!! Special mention to Mzie!!!!!!
sinethemba on settembre 24th, 2014 at 16:22 #
my phone problem is not fix till 2 day so ill say ur service is pooooooooooor nx
I sent SMS to 31109 only number on statement to confirm E-mail statements on 09.06.2014 to advise change of bank details for Debit order and have been to new Branch opened in Oudtshoorn and did change details of address change and also informed staff of new Banking details for debit order and were told I will receive SMS confirm all details as discussed but still waiting. Had phone calls from Vodacom not very informative or helpful, just rude. All I wanted was an e-mail address to confirm detail of all changes. I just think your service is pathetic compared to my current cell provider. Do the treat all customers like trash or criminals. make your customers king and you will be king. Just let me have e-mail details to address any further communication. And yes I have received e-mail of legal action and Thread of Black listing. Pathetic is all I can say. Lets see if I will receive informative info wit this comment. Thank you Vodacom only your 1st Call was very friendly.
Francois du Plessis Oudtshoorn
Madeleine on ottobre 14th, 2014 at 12:26 #
I don’t know if Vodacom is looking for Christmas bonuses, but I was just notified that my 3G contract, a set debit order of R207, is soft locked and the reason being…I have exceeded my credit and the outstanding amount is R3,070.
On the first of every month a debit order goes off, R207. When I originally signed up for the contract, the agent told me that my bill will not exceed the R207 per month as I specifically asked for ‘n limit on my account and haven’t experience any problems in the past 4 years with my contract. Now all of a sudden my account goes over and above the limit and I have to pay up. After receiving pathetic service and phoning head office 5 times from the 1st of October, holding on for over 30 minutes only to be cut-off again (I really don’t know why there is a customer service line if they don’t help you at all). My only choice was to take time off work too visit the Canal Walk store where I originally signed up for the contract so that they can explain to me why my account is in the red with R3,070. They logged my concerned and Customer Service just notified me today that I am liable for the outstanding amount. Consumers Act, here I come!
Minette Williams on ottobre 20th, 2014 at 14:44 #
I have a debit order with Vodacom, whereas they deduct the money from my bank account. I unfortunately did not have enough money in my account and I was told I will be charge a hundred rand because of that, how ridiculous is that, but listen to this if I do before the end of the month I will still be charge or even a day after the debit order is suppose to go off. I am so disappointed in Vodacom. how can you really charge a R100.00
What happen to customer service?
Billy Crawford on ottobre 22nd, 2014 at 16:39 #
I am on a Smart M package with Vodacom. In June 2014 I used more than the 120 minutes that I am allowed on the Smart M package and I was subsequently charged for this. I added up the zero charge usage from my itemized billing and this came to 82 minutes. I had then made a call for 23 minutes and 28 seconds for which I was charged R1.92. Now 82 minutes plus 23.47 is 105.47, somewhat short of 120 don’t you think?
I was charged for all calls made after this.
I have tried to get answers from Vodacom for more than 3 and a half months now without success. I have been given 7 different reference numbers so far and the issue has still not been attended to. They sent me an sms’s saying that the feedback from the billing department is that the charges are true and correct. Am I missing something?
I received a phone call from a lady at Vodacom attempting to explain my fraudulent billing.
I asked her to send me the breakdown of where they added up my usage as per my repeated e-mail requests. She then told me that she has been instructed by her supervisor not to send me anything. This is as good as an admission of guilt.
She then went on to explain the billing saying that If for instance I make a phone call for 4 and a half minutes I will be charged for 5 minutes. That is not per second billing!! That is per minute billing!!
The Vodacom website does not have anything relating to the way in which per second billing is done.
I contacted a couple of Vodacom outlets and they all told me that per second billing is charged per second of usage, not taken to the next whole minute.
If per second billing is done in some strange way I think it would be very important that all their customers and all their consultants are very clear on how this works?
I urge all Vodacom customers that are on any of their Smart packages or any package for that matter to check their previous and current billing if they were ever charged for using more that their allocation, you may have been charged fraudulently as I have.
Their billing software is clearly flawed, or perhaps done like this purposefully to rip people off.
THIS IS FRAUD!!
Please pass this on to as many people as you possibly can because I feel that it is important that people are made aware about this and start checking their billing from Vodacom.
Lynette on ottobre 22nd, 2014 at 23:04 #
I have a Nokia cellphone and uses Vodacom as my host. I have a long contact list on my cell. About 6wks ago Facebook and Google was installed as internet services. Im on pay as u go. My major problem is that at some stage while Im on internet, some of my phone contact names and telnrs have been wiped off. Half of my phonebook is gone!! Big problem. Can u PLSE help me finding the cause of the problem and rectify it asap?thx
Thato Mokonyane on novembre 19th, 2014 at 14:40 #
Terrible service experienced at Vodacom shop in Santon City (next to banking hall) I have been waiting for the store manager to get back to me with my query for the past 4 weeks. Every time I have to call the manager Shoni to find out the progress of my query. This terrible customer service, the store has admitted that they made a mistake with my application till this date I still have not response. poor poor service. What else can one do to ensure that they get assisted in this store?????
Thersia Krugel on novembre 19th, 2014 at 14:54 #
ON 11/11/14 A VODACOM DEBIT ORDER FOR AMOUNT OF R 356.13 WAS DEDUCTED FROM MY BANK ACCOUNT. I DON’T HAVE A VODACOM CELLPHONE CONTRACT (WE ARE AT CELL C WITH OUR CONTRACTS). I IMMEDIATELY PHONED THE VODACOM CUSTOMER CARE AND GAVE MY ID NR, WHICH I WAS RELUCTANT TO DO SO BECAUSE PEOPLE WARNED ME THAT THE MINUTE YOU GIVE YOUR ID NR IT IS CORRECTED ON THE SYSTEM AND THEN VODACOM SAY THAT IT IS YOUR CONTRACT. THE PERSON COULD NOT HELP ME WITHOUT ID NR AND I GAVE IT BUT INDICATING THAT I WILL OPEN A FRAUD CASE BECAUSE I DID NOT TAKE OUT ANY CONTRACT, SIGN FOR ANY CONTRACT, WAS NOT CONTACTED FOR ANY CONTRACT, DID NOT AUTHORISED A DEBIT ORDER, DO NOT HAVE ANY PAPER WORK FOR THE TAKEN OUT CONTRACT VODACOM SAY I HAVE AND I DON’T EVEN HAVE A VODACOM CELLPHONE ON WHICH THIS ALLEGED MINUTES ARE LOADED. FOR SURE I DON’T EVEN HAVE THE JOY OF USING THIS MINUTES BECAUSE WHERE IS IT LOADED IF I DON’T HAVE A VODACOM CELLPHONE, FOR SURE NOT ON MY CELL C CONTRACT OR CELLPHONE
Thersia Krugel on novembre 28th, 2014 at 10:01 #
!! BE AWARE !!
I AM NOT A VODACOM CUSTOMER AND NEVER BEEN A VODACOM CUSTOMER BUT I WAS SUPRIZED WITH A FRAUDULENT CONTRACT FROM VODACOM ON MY NAME ON 11/11/2014. DID NOT AGREED UPON, SIGN OR AUTHORISE ANYTHING BUT I HAVE A CONTRACT. I DON’T EVEN HAVE A VODACOM DEVICE OR RECEIVING AIRTIME BUT VODACOM TAKE MONEY FROM MY BANK ACCOUNT FOR SOMETHING I DID NOT AGREED TO.
IT IS NOW 2 WEEKS OF INVESTIGATION. NO FEEDBACK, JUST ANNOTHER REFERENCE NR BEING ALLOCATED. I’VE EVEN HAD TO SENT THE DOCUMENTS AND AFFADAVIT FOR A SECOND TIME, SO WHAT HAPPEND TO THE FIRST ONE’S.
THINK TWICE BEFORE MAKING VODACOM YOUR SERVICE PROVIDER, THEY ARE UNABLE TO SOLVE PROBLEMS THAT WERE CREATED FOR YOU BY A FRAUDSTER AND ALLOW FRAUDULENT CONTRACTS AND
THEN TREAT YOU LIKE THE CRIMINAL !!!!
BE CAREFUL OF YOUR PERSONAL DETAILS / DOCUMENTS, YOU CAN BE SUPRIZED WITH A FRAUDULENT VODACOM CONTRACT AT ANY TIME …….. JUST LIKE ME ……. NEVER BEEN A CUSTOMER, DIDN’T AGREED UPON, DID NOT SIGNED FOR ONE, DID NOT AUTHORISED ONE, DO NOT HAVE A VODACOM DEVICE, DON’T RECEIVE AIRTIME ON MY CELL C DEVICE AND CONTRACT ……. BUT I’VE PAID FOR A CONTRACT I NEVER KNEW I HAD.
AND THE BEST OF ALL …… YOU ARE JUST ALLOCATED WITH ANOTHER REFERENCE NR’S TO SHUT YOUR MOUTH BUT NOTHING GETS DONE ……..
!!! PATHETIC AND INCOMPETENT !!!
Wimpie Kriel on dicembre 15th, 2014 at 09:45 #
PATHETIC AND INCOMPETENT now that is putting it mildly. They blacklist your phone without notifying you now it takes you forever and still nothing and if you insist on a new phone you are unreasonable and then just ignore you. Send mails received mails it was done nothing received sms’s it was done nothing. What can you do for help nothing because they all just say will escalate it don’t know where to.
Alexandra Levin on febbraio 8th, 2015 at 16:53 #
Fraud was committed on my Vodacom phone on September 29th 2014. Despite reporting the matter to the police, Vodacom Midrand and the manager at Vodacom Killarney, nothing has been done to resolve the problem and until this has been done I cannot get a new cellphone on contract. I am gatvol!
Thembelihle Mkhize on marzo 10th, 2015 at 09:02 #
brought a modem/laptop 24 months contract deal online two weeks ago. Delivered last week 03rd March . Tried contacting 0821945 to activate. No response up until now and what’s really sad and frustrating is that I will pay for this at the end of the month.
l w de villiers on marzo 30th, 2015 at 07:00 #
I have a Nokia phone with airtime from Vodacom. I dont have a contract, its top-up. I buy airtime data once a month but sometimes there are still airtime left on phone at monthend. Vodacom tells me I loose it after 30days from purchase, but I feel its unfair. This is airtime that I bought from my own pocket. Vodacom cannot take anydata left at monthend. They should carry it over to next month. Trust it will be done! Thanks
liezel on marzo 31st, 2015 at 10:46 #
i applied for a new contract on 23 March, i recieved the device and sim but up to today the activation and portal has not been done?? how many more calls do i have to make to have this sorted? seriously you advertise 24 hours, i have now been waiting longer than a week?? can your service really be so poor? do u realy have no managers , supervisors, team leaders that can assist in getting my line active???? is it so difficult??
my calls to 0821945 are handled with bad attitude and empty promises??? can someone just get my line activated!
Mathapelo on aprile 20th, 2015 at 13:53 #
T took out a contract with vodacom on the 9th of april 2015 I went to vodacom to return the product and have the contract cancelled till this day the has been no feedback from vodacom on the cancellation of contract and the product was taken now with my number i cant even see the caller id of my incoming calls i have been calling your center and went to my nearest vodacom outlet were the contract was taken seems nobody cant give me clear answer or assist this absurd and incompetent so who is to help ???
Greg on maggio 19th, 2015 at 16:07 #
Struggle now for more than a week to speak to somebody at Customer Care about cancelation of my Vodacom Contract
Spoke to Yebo and Jeffery and both promised feedback with no feedback and tied 4 time unsuccesfull (No answer after transfer on 0821958)
I would like to stop massages from my cell number 082 7070 760. please help to stop massages which I always receive while I don’t want
Cindy on luglio 28th, 2015 at 10:45 #
I called on Sunday to block my number from being used and the stupid guy from call centre Blacklisted my phone and its going to take 7 day to un-blacklist it. this is my 1st time having a problem with Vodacom.
Lynne Loggie on luglio 30th, 2015 at 09:45 #
Your online data balance information lacks credibility entirely and makes effective management of time and money on the part of the customer, near impossible. it is in fact a modern day miracle that I am going to send this communication to you, as I don’t have any data left on my router, as per your staff, the most recent of which I spoke to this morning, for 43 minutes !!!! Added “bonus” following the call, the 4th in 2 days – my phone is now soft locked.
Vodacom, you have mastered diabolical service.
Lee-Ann on agosto 26th, 2015 at 08:04 #
i renewed my daughters contract on 20.08.15. i received a sony xperia aqua. when i got home and uploaded all the data we discovered that the camera was not working. i took the phone back on the 22.08.15 and was told that i could not get a new phone that it would be sent away. i am disgusted in vodacom. why is it that i purchased a new phone that was faulty and they could not give me a new one immediately. you can go to any shop in the country and if you purchase a faulty item you will either get a new one or your money back. i am still waiting for vodacom to get back to me. i will not recommend vodacom to anybody and once my contracts are up i will not be renewing them. totally and utterly disgusted.
Sky on settembre 2nd, 2015 at 23:39 #
Well I am not surprised that I’ve had the problems I’ve had after reading all these complaints! Clearly Vodacom needs to diligently attend to these serious customer complaints about poor service and fraud! So I’m not even going to bother registering my complaint AGAIN. Why flog a DEAD HORSE?! I remember how angry I felt getting so completely ripped off by exhorbitant cell charges on contract month by month. I vowed that I would NEVER get caught like that again. Been on prepaid for years. My bill dropped by about R1000 a month! Simple solution. DON’T PAY FOR BAD SERVICE. Now, there are problems with a simple sim swap and email activation. Looking for a new cell provider tonight – for me AND my whole family. When Vodacom eventually wakes up, their exponential client losses could be significant. If they lose 12 people a day, and those 12 people tell 12 other people and so on for just 7 days,they could potentially lose nearly 36 million customers. Vodacom better be careful of attorneys out there looking for some class action action. Looks like plenty of fed-up customers on this forum!
Tertius Thiart on ottobre 1st, 2015 at 14:52 #
Been struggling since 15.09 to move my Telkom Mobile number to Vodacom without success. the service of Vodacom, and in particular the service of the Vodacom shop at the Bayside Shopping Centre, Table View. Goodness me, they made how many promises, but still the number is NOT transferred to Vodacom !!! The service I received to date is terrible !!! I am sorry that I moved to Vodacom – never had such trouble with Telkom Mobile or Cell C.
pieter van romburgh on ottobre 9th, 2015 at 18:28 #
a few days ago a lady from Vodacom called me and try to sell me additional airtime,I told her that I am not interested and she kept on talking without stop.I cut her of
Since then I receive sms on my cell without stop 6 to 10 a day the no that the sms came from is 27820090000 kinly go into the matter and stop the sending os sms to my cell
Leonie Human on ottobre 10th, 2015 at 10:07 #
VODACOM IS A THIEVING FRAUDULENT COMPANY WHO STEALS CLIENTS’ PAYMENTS WITHOUT ACKNOWLEDGING IT, FALSELY ACCUSING CUSTOMERS OF NOT PAYING WHILST THEY STEAL THEIR MONEY AND THEN REFUSE TO RETURN IT. THIS IS A CRIME AND VODACOM MUST BE REPORTED AND HELD LEGALLY LIABLE FOR THEIR CRIMES-BY ALL CUSTOMERS WHO ARE DEFRAUDED BY THEMM EVERY TIME. A CLASS ACTION FROM THE SOUTH AFRICAN PUBLIC IS NEEDED- IT SEEMS THE ONLY ONES WHO CAN AND SHOULD DEAL WITH THEM IS TRE EFF- PAY BACK THE MONEY YOU STEAL FROM US!!!!
PIETER JANSE on novembre 5th, 2015 at 17:04 #
my phone cant log in for internet i buy a 100mb is contrat samung S4mini
Eduan on novembre 13th, 2015 at 13:31 #
I required assistance.
Vodacom cancelled my contract and deleted my number from their network after them removing my banking details from their system. I reconfirmed the details with them which the request was added on their system to reload my details, but as they confirmed was never done and the deleted my number.
3 months ago Vodacom debited my account, and when I called them as I have done during the year there was no outstanding money on my account, ID or name.
A debt collection company contacted me and is trying to extort R5200 out of me which I am expected to pay for services up until 2017. After a few arguments they finally gave me my contract which states it’s a 24 months contract and was signed in 2013, Vodacom cancelled it a month before it ended.
I have asked that if I have to pay they re-instate my service, but no one is getting back to me apart from the debt collection agency who is taking out a court order apparently against me.
The debt collection agency confirmed that my contract was indeed cancelled by Vodacom, but I still am required to pay for services up until 2017.
I have logged numerous calls with Vodacom and mailed numerous times their legal department with no response what so ever to assist.
I have just received another sms form debt collection agency were my account is now even higher due to calls made to me, are there people completely insane!!!!!!!!!!!
Nancy nyathi on novembre 16th, 2015 at 11:54 #
hi,i have been trying to get Vodacome`s email address can you please assist.
Dirk on novembre 17th, 2015 at 13:14 #
Impossible to speak to a human being at Vodacom – only tape recorders at all numbers with lots of options – where also get no answers form a person -??? !!!
dimakatso on febbraio 28th, 2016 at 09:22 #
I use blackberry curve9300 and I am on BIS so if I want to download it is verry slow….. Help please.. What can I do to ? Before it was downloading at 125-160kb/s now is 1kb/s help plz
Gaat vol on maggio 3rd, 2016 at 15:47 #
I am seriously considering to cancel my contract with Vodacom. I’ve been battling for the last 4 and half weeks to un-blacklist my phone with you’ll.
I have explain an numerous occasions to the client agent and the outlet the dependency of the phone, I am currently unable to access my emails due to this. Client service on 082 1954 cant assist me because they require a dealer ID, yet the person how a logged and provide all the necessary documentation to un-block the phone cannot get through to the technicians on the same number 082 1954 a spoke the this guys.
This is becoming frustrated because no one wants to help yet a need to pay a fee for a handset a don’t use or enjoying the benefits of it.
Richard Bernhaqrdt on maggio 18th, 2016 at 14:01 #
I have been trying to change my package for 2 months now but no one in the Vodacom call centre can assist. I keep getting sent from one department to the next. It is extremely frustrating and all I can say is that the service from Vodacom in no existent. Clearly time to change service providers.
Louise van Eeden on giugno 1st, 2016 at 14:36 #
I have upgraded my cellphone contract online on Monday 30 May 2016, I have received my LG G5 yesterday morning and since then I am trying to get assistance with some issues I have with no luck. First of all, I have received the wrong simcard with the phone and I had to go and purchase a Nano simcard for R105. When I wanted to do a sim swap I was informed that I cannot use the simcard because the card was not purchased at a Vodashop but at the Makro cellular kiosk in the store. I went back to the kiosk to return the simcard and was informed that the simcard can be used. I called the call center back and my sim swap was done without any problems. I have also not received the LG Cam module that was part of the deal and the free 10 gig data is not reflecting as well.
I have tried to sort this issue out since yesterday and the service I received from your call center agents was absolutely terrible. No one was willing to assist or to give me information on how I can get my problem solved. One person told me that the reason I have not received the LG Cam module and the wrong simcard was because I upgraded online which I could not believe as upgrading online should make your life easier and not causing you so much of stress and inconvenience. After my bad experience with the call center yesterday, I have decided that if my contract comes to an end in 2 years’ time, I will definitely cancel with Vodacom and never deal with the network ever again. I will never use your online facility as long as I am a Vodacom subscriber.
Yashen Naidoo on giugno 1st, 2016 at 22:26 #
I write to you as a last resort , begging for help as a loyal Vodacom customer for many years. I have continually refused help by the customer care line, customer complaints and solutions department with the usual promises of “ we will get back to you in 5 days “ , 6 months later and many exorbitant bills later I have not had a returned call or e mail.
– In the beginning of January 2016 I upgraded to the Red advantage package
– Up to today I have not received my 900 free minutes but rather have been billed for minutes I used which should have been free.
– Promises of refunds due to Vodacom’s mistakes have been just empty promises
– Support calls logged with Vodacom are continually closed without resolving them
– The accounts department admitted to “accidently locking my line even though I have never missed a payment “ and thus for months I couldn’t buy data and was charged out of bundle rates , no refund for this mistake in sight
I have always said Vodacom is the biggest and best Network but I was sorely mistaken , given the amount of time I have spent with rude customer care staff who transfer you from person to person for hours to the customer care manager who said “ If you don’t like it lay a complaint” to the solutions department who couldn’t solve an 8 piece puzzle , Vodacom must have the worst customer care division in the free world
Will anyone ever be able to help me ?
Any help will be highly appreciated
Lean Els on giugno 15th, 2016 at 16:04 #
I have a contract with Vodacom and the longer the contract continues the more I start to think I need to leave!! I have been waiting more than a week for the Huawei p9 to arrive in stores but every time I ask if there is any progress in the process all I hear is “we’re sorry sir, the consignment has not been delivered” PATHETIC service is all I have to say!!
Berit Willemse on luglio 13th, 2016 at 10:25 #
I use to think that Vodacom are the best service provider and that is why I decided to cancel all other service providers. The problem I experienced with my mobile phone for the last 3 weeks cause me to think otherwise. As you can see I try to be patient because I know sometimes it takes time to assist and resolve some issues/problems. My mobile contract was updated about 3 months ago and now I can’t make any calls. I can receive calls and have access to everything but after a few complains at the Vodacom office close to Vaal mall who try everything possible to resolve the issue including contacting the so called head office, I still can’t make any calls. By next week Monday I will be on standby for work related issues and it is expected of me to make some calls to resolve work related issues. How am I supposed to contact my family in an emergency ?(car accident/ breakdown)
Ryan on agosto 11th, 2016 at 13:26 #
I opened up a contract with Vodacom recently. They put me onto a different open contract which I did not sign up for then they debit me almost R2000 rand for the incorrect contract, They acknowledge their mistake but over a month later I’m still waiting for the refund. Useless people working at Vodacom. The manage at the Vodacom shop in Blue Route is useless as well. Never can get hold of him and will not see me in the shop when I go in to see whats going on. Be careful opening up a contract with Vodacom. I will not drop this as it’s happening to others as well from what I hear.
Adele on agosto 23rd, 2016 at 14:55 #
I am so disgusted with the terrible service i recieve from vodacom. i purchased a brand new phone just over a month ago and the phone has been in for repairs twice already. i sent it in the first time only for it to come back in a worse condition, second time i sent it in, two weeks later and i am still without a phone. i am now paying for a phone that spends most of its time in the repair shop. vodacom never forgets to debit my account for this phone that is sitting in repairs, i wish your service was just as efficient as your debtors collection services. fraudsters, never again will i take out a contract with this service provider!
sharon on settembre 6th, 2016 at 09:52 #
WHAT HAPPENED TO VODACOM?
The call centre staff is virtually useless; you hang up only to have to call again to speak to yet another juvenile with a concentration span of a fish and listening skills of a 3 year old.
Does it occur to these individuals that customers call because they actually need help, and not because we are bored or necessarily feel like talking to strange people either?
Voda, if you value your customers at all, you need to shape up fast – there’s plenty competition out there for you already, really.
I guess I’ll be calling yet again, pray I get a professional at the other end this time.
Mari-Liza Claassen on settembre 22nd, 2016 at 09:23 #
Trying to sort our my incorrect billing….since 19th of July – 15 emails (exactly the same wording just another person adding their name and 10 phone calls (including 3 managers) still no replyu – my instant recharge I cannot use due my account being in arrears which is the fault of Vodacom, and constant reminders for payment…. I AM FED UP !!!!!!!!!!!!!!!!!!!!!!!DONT KNOW WHAT TO DO ANYMORE _ WISH I HAD THE CEO NUMBER TO SORT THIS OUT >>>>>>>>> USELESS !!!!!!!!!!!!!!!!!!!!!
Mapula Mphafudi on ottobre 6th, 2016 at 09:51 #
I hate VODACOM so much I wish it can just go bankrupt WHY do you keep on taking peoples money. I HATE YOU your services sucks and you are the bully of the industry. All i want is my money back
Derick on ottobre 21st, 2016 at 20:52 #
I both a fon at Ackerman’s with VODAC card they Rica it but stil no network I even went to vodacom shorp still not working help me plz
Bronwyn Chisholm on ottobre 25th, 2016 at 12:32 #
Since Thursday 13th OctoberI have been trying to get an itemised billing e-mailed to by Vodacom. I received 3 months billing that were absolute nonsense! They indicate that my husband only dials 4 telephone numbers the whole month, every month! Everytime I phone I get asked a multitude of security questions and everytime the person on the other end assures me they will sort it out. I have even been dealing with their media dept through Facebook. Almost 2 weeks later I still have no itemised billing that is correct! !!!!!!
Nikile Kwelelani on novembre 1st, 2016 at 16:52 #
I have been supportive to Vodacom and I use prepaid data throughout.
This have become unbearable having to buy 500 MB at R99 almost every week.
Vodacom is unjustifiably very expensive and cruelly so.
Please don’t tell me about cell phone settings because I have done that.
It’s your choice to play ignorance on this matter and lose me to your competition. Do something about it and it must be significant, but it’s your choice.
Andile Ngona on novembre 2nd, 2016 at 13:46 #
I have a problem with my huge account that I pay every month. At the end of October I paid R1900 and the same for last months. I went to Vodacom at Greenacres in PE and was told that it is the calls I make that cause my account to be so high. I then activated my other contract just for making calls but still I am paying too much though I do not make calls anymore.
Roshell on novembre 7th, 2016 at 10:29 #
a sim swop was done at Vodacom Hatfield store on the 30 Oct 2016.
the sim was only activated on the 2.11.2016.
this is totally unaccepted. I hade many calls and trips to the Vodacom Hatfield store. I have complained and to date no one has come back to me.
this is surely not any part of customer service. looking forward for your response.
Ann on novembre 10th, 2016 at 14:40 #
I have 3 contracts with
Vodacom. I am very very disappointed with Vodacom. the service that I am
getting since from the 6th of November 2016 when my sim card (072
5004514 )l ost signal. I even called the customer care they transferred
me from one department to another , I went to morethan 3 vodashops for
assistance with my sim card that lost signal since from the 06th of
Novemberv 2016. its my main number but no one helped me. they have been
saying that there’s an “OPEN ORDER” as if I am the one that created it. no
one is coming with a solution.
Izelque on novembre 11th, 2016 at 12:43 #
I am fed up with false marketing and poor service. After being a Vodacom customer for several year one would expect to be treated a little differently. In September I received a marketing call from one of Vodacom’s marketing agents. The agent told me about a data deal of 5 Gigs of data for only R199.00 for my existing number plus a FREE wifi router. I am a very meticulous and always research deals so I told the marketing consultant to give me a day to do my research. I also confirmed with him that I will only be charged R199.00 and nothing more. I did my research and considering how expensive Vodacom data is, I decided that this is a good deal and therefore decided to go ahead. I received my parcel and I opened it, however none of the promised paperwork and guidelines on how to activate this data bundle was in the parcel. I decided to give Vodacom the benifit of the doubt as I have been a Vodacom customer for several years and therefore phoned the call centre to ask them how I should activate my data bundle. Much to my surprise the service consultant told me that approximately 2 Gigs of the data had already been used. I was shocked as I haven’t activated it yet and I also use a static Telkom line with wifi at my house to which all my devices are connected. I also had some mobile data I bought a few days before I received the parcel, so it was absolutely impossible that the 5Gig data could just dissappear. I therefore told the consultant that I wanted to cancel the deal immediately, which was within the 14 days allowed by vodacom. The parcel was collected from me with the sealed device as well as the sealed simcard as the product was not what was marketed to me.
A few days later (after returning the parcel) Vodacom took R242.93 from my account for what I don’t know. I phoned Vodacom and enquired about this, but couldn’t get a straight answer. I told the consultant that I will be contacting my bank to reverse the transaction for me as I didn’t agree to this. I also told the consultant that I have cancelled the contract and that they should rectify their accounts so that they only subtract my normal subscription.
However at the end of September Vodacom took almost double my normal subscription amount from my account. I phoned to escalate a query and was send from one department to another without success. I also had several dropped calls which really frustrated me. I finally got a call back and the consultant assured me that my query has been escalated and that I will receive feedback within 48 hours. Needless to say, that never happened. I however assumed that the credit I should get would have been allocated to my account. This was however not the case.
Much to my surprise, my November subscription was not taken from my account, and I started receiving calls stating that I am in arrears. I phoned to find out what was going on with my query. Still the issue has not been resolved and here are some of my concerns:
*I was credited for a device that was supposed to be FREE. Why was I credited for something that was supposed to be free?
*I was told that my query would be dealt with on more than one occassion. Two months later it has still not been resolved.
*I never asked Vodacom to cancel the debit order, they cancelled it, and now I am the one that is apparently in arrears.
*I was charged a penalty for the reversed transaction after clearly explaining to the consultant that I will be contacting my bank to reverse the charges that the consultant couldn’t tell me what it was for.
This is jus some concerns. In insist on getting feedback immediately and I insist on getting credit for the money wrongfully deducted from my account. False marketing and hidden costs has me fed up with Vodacom as a service provider!!!!
Kobus Odendaal on novembre 13th, 2016 at 20:56 #
I upgraded on Red Advantage package in April 2016. After not receiving my handset after 3 weeks I cancelled my upgrade. I NEVER RECEIVED A HANDSET. MY contract date was set as if I had an upgrade. I have called the centre numerous times as well as been to Vodashop and Fault logged but NO answer and problem still persists. Please assist
Vanessa Kriel on novembre 17th, 2016 at 09:35 #
I have had a 5G wi-fi data contract with Vodacom since Sept 2015 and used approx 1G of data per month so always had +- 9+G data at the beginning of the month. On 6 September 2016 I had suddenly run out of data. I contacted the call centre from my local branch. They promised to call me back within 2-3 days, which they did not do. Instead they credited my account with 2G data which was depleted 2 weeks later. In Oct I ensured that my wi-fi router was kept off, suspecting hacking. On 1 Oct my data balance was 4.64G. On 2 Oct it was 4.27G. Bear in mind that I kept the dongle off. I went back to my local store and spoke to 3 call desk operators, each one putting me through to another agent working with data queries. I spoke to Ilse, Wandi and Jeriko. I asked Wandi to cancel my contract as Vodacom was not delivering the service contracted to provide. Wandi said that I would have to pay a cancellation fee because I did not afford Vodacom an opportunity to correct the problem. When I spoke to Jeriko he at least called me back to contirm that his colleague had spoken to me. The colleague had not called. Jeriko promised to get his colleague to call me, but I have not heard from either of them. I went back to my local dealer who advised me to contact Hello Peter. I think he was quite frustrated with the situation himself. On 4 Nov I checked the balance again, expecting to have received another 5G. The balance was down to 6.92G. So Vodacom is leeching my data and I can do nothing about it. Please advise.
Dorothy on novembre 19th, 2016 at 05:55 #
I have download the vodacom app so many times I’ve actually lost count. I need to check my data balances. IT normally works once, then it reads that Vodacom has a problem, try again later. I then go to the internet and directly to the Vodacom address. Sometimes it works, more often it does not. Why do you actually have a myvodacom app if it never works?
margie on novembre 19th, 2016 at 10:57 #
I do not know if somebody will react on my complain you have so many. Since 7H00 Im trying to resolve my problem with no reaction. My phone was stolen. I bought a new one yesterday at 11Hoo. till now it has not been activated. The helpline ia actually how can we make it more difficult line.
Francois Pietersen on novembre 21st, 2016 at 12:21 #
Well all the complains above shows me that ether Vodacom don’t care or cannot solve problems. My problem started on the 31st Oct when I change my wife’s pay-as-yoy-go phone to a contract phone. I did the change at Chatz Vodacom in Sinoville. Needles to say that up to the 21st Nov, the contract have not been activated and I still have to buy airtime and data as a normal pay-as-you-go. So I pay for a contract of R 168.00 as well as a pay-as-you-go. Several complains were made, ref numbers af follow: 1-38025827769/1-38808237793/1-37536210384 and some of these reference numbers was send through twice.I also went back to Chatz Vodacom on a daily basis, without any success. I went to Vodacom Menlyn without any success. Due to the box in which I received the new phone was slightly damage, I could not cancel the contract. So well done Vodacom and Chatz Sinoville, only a few more month and all my contracts will run out and I WILL change networks after 21 years. POOR,POOR SERVICE.
Wanda on novembre 23rd, 2016 at 13:23 #
I applied for a contract using the online sales shop and it has taken Vodacom over 3 weeks to process. I got so tired of phoining everyday to enquire on the status of my application that I cancelled the whole thing. Now my stress is getting Vodacom to release my port request back to cellc, but no one at their port department is available, customer service 082111 cannot help and keep referring me to the non existant port department. So frustrating.
Asila on novembre 28th, 2016 at 21:17 #
I called 082111 and was put on hold repeatedly for up to 58 minutes at a time and then cut off!!!
They have been repeatedly unhelpful over a range of issues.
I cannot wait for my contract to expire so I can change service providers. Not just because of the abysmal service but because of the exorbitant data costs I’ve been getting recently despite me significantly cutting down on my data use.
For anyone considering getting a South African vodacom/vodaphone contract, please reconsider and look to another cellphone company.
Lukas Jansen van Vuuren on novembre 29th, 2016 at 09:45 #
I have a 2nd phone (Blackberry). On Thursday 24 Nov Vodashop 4 U at East Rand Mall sold me a Samsung J3 cellphone and did a sim swap so I can keep the same number. It is now Tuesday the following week AND since 2 visits to the shop and about 8 calls to Customer care centre the service on this particular ‘phone is still suspended due to a systems problem at the shop!! How efficient is Vodacom IT technicians in solving the issue??? It is now going for the 6th day and I am still without a phone !! Everytime I call customer service I am told the shop must re activate and rica the sim card. When I call the shop they blame the computer system !! What Now Mr CEO???
Pule Moroe Masiza on novembre 29th, 2016 at 15:34 #
In February 2016 i wanted to cancell one of my contracts with vodacom as it had expired, instead i was offered a package which i took up. I was told the package consisted of minutes and data. My problem here is with the data. I was told the package came with 500MB data and because it was on special i would get another 500MB which in total will be 1GB of data every month for 24 months. I received the 1GB of data for six months only and the data was not loaded anymore. I tried the following to get this sorted:
Date: 2016-10-01 Time: 10h12 Duration: 19hr 51sec
Phoned vodacom to check why i am not getting the data. An agent explained that the package only came with 500MB only for six months. I lodged a formal complained with the agent and asked for the recording to be retreived to hear what was offered to me and what i agreed on.
I spent 20 minutes on the line. This was to be done within 24 hours but i received not response until i made the next call.
Call Date: 2016-10-17 Time: 11h58 Duration: 19min 17sec
Spoke to Manana
Manana could not get any records of the call i made on 2016-10-01. I submitted a complain about the missing information on the call i made on 2016-10-01, resubmitted another complaint about the package i was sold and requested for the recordings to be retrieved. This was to be done within 24 hours.
Call Date: 2016-10-28 Time: 14h02 Duration: 1hr 59sec
Spoke to Ephraim
Ephraim could not make sense of the resolution on my query. He then made a conference call to involve the lady Tumi from the resolution department. Tumi involved the upgrades department where we spoke to the lady and her supervisor and i was told that the 1GB would be reactivated on the cell number in question and they would come up with a way to reimburse for the past months. This would be done in the next 24 hours until i made the next call.
Call Date: 2016-11-01 Time: 12h18 Duration: 10 min 32sec
Spoke to Kabu who forwaded the call to Hannese who made me hold until the call went off
Call Date: 2016-11-01 Time: 13h38 Duration: 1hr 2min 15sec
Spoke to Mpho
Mpho could not make sense of the notes in my query. He could not trace anybody i spoke to before. I asked to speak to his supervisor and he made me speak to Khuthazo. Khuthatzo had to reload a new query for me and respond within 24 hours until i made the next call.
Call Date: 2016-11-08 Time 18h16 Duration: 45min 37sec
Spoke to Tshepiso
Tshepiso could not trace any information on my previous calls and told me Khuthatzo move to another department and could not be contacted. I asked to speak to his manager and the manager i spoke to was Sbusiso.
Sbusiso initiated the process from scratch because he could not get the previous information. I did the query again and he promised to phone me within 24 hours.
Call Date: 2016-11-23 Time: 18h17 Duration:
Spoke to Tebogo
Tebogo made me hold the line for more than ten minutes so he could go through the notes. The call was forwarded to another agent called Nwabisa. Tebogo never returned my calls, the phone went off when i talking to Nwabisa and she never phoned back to finish what we were doing. My efforts to track Nwabisa down were not succesfull.
Call Date: 2016-11-23 Time: 19h46
Called the contract cancellation to have this contract cancelled because it is not what i have signed for. The agent in the cancellation department forwarded the call to the resolution department where i spoke to Gugu.
Gugu help me lodge a query again and indicated my intention to end the contract. Gugu was supposed to phone me the next day between 14h00 and 14h30 which is when her shift started. Until today i got no response from Gugu.
I have given up in contacting vodacom for anything, even cancelling this contract seemed to be a mission. I will wait for the day each of my four contracts end and cancel all four contracts i am having with vodacom.
Lyndon Davids on dicembre 1st, 2016 at 12:05 #
My connection service has been off since the 28November 2016 as from 8am, this means I cannot make calls, receive calls and access my emails. I have been to the Vodacom store and they cannot assist me as the system shows “an open order” that was done on the 29 November 2016 at 4pm. Clearly this was done without my authorisation and my services was off as form 8am on the 28 November 2016.It has been 4days now of which I cannot access my cell phone and yet I have a contract that is due for payment on the 7 December 2016. I have decided to approach my Bank and will place a stop on this debit order until Vodacom can give me a full report on why this has occureed.I will wait 48hours of which I will also go to the news paper and inform them of the bad service I am getting form a service provider of which I have been supporting for the last 3.5years.
Elizabeth Boshoff on dicembre 1st, 2016 at 12:34 #
I have been trying to get my refund from Vodacom since end of September 2016 to date, no response, no feedback they keep on promising to call me back and it never happens. I have numerous references, dates and peoples names I spoke to. My last resort is to log an Ombudsman complaint.
A.Woolridge on dicembre 8th, 2016 at 12:44 #
What the HELL is going on with Vodacom lately , they have dropped so many of my call they probably owe me a free week. There has been no notice or mention of what the problem is but they are definitely pushing me to rather move to a different network.
Hazel on dicembre 12th, 2016 at 11:59 #
When I tried calling they just drop the phone they are so pathetic,
I have a problem with CLIR suppression rejected
andre conradie on dicembre 12th, 2016 at 12:15 #
I travelled from Ballito to Gateway Shopping Centre to transfer my cell phone contract from my business into my personal name only to be told that it was now only shop and no longer a customer care centre.
I was told that only one person handlrd the transfers and it would take up to 3 months to transfer.
I then went into the vodacom shop in The Lifestyle centre in Ballito where at least the assistant tried to do the transfer. Unfortunately their system was not ablr to do the transfer so I was told to go back to Gateway.i did so and now will wait up to 3 months for the transfer to take place. PATHETIC service Vodacom!!!!!
My second gripe is that I drop at least 4 calls per day. I am on an unlimited contract so codacoms offer for free calls to try and make up for this poor service is of no benefit to me. The calls are lost at the same points on the various routes that I drive so there is obviously a serious shortcoming in vodacom facilities.
Thabo Malaka on dicembre 13th, 2016 at 18:05 #
I bought a tablet 3 weeks ago, to date it has not been activated. It has been a losing battle calling your activation dept. Everytime I get told it shows on the system its in line to be activated. For how long must this continue. REALLY vodacom are you that bad!!!!! Im a really frustrated customer. Why did I bother buying this thing is I struggle like this.
Quintin Blain Roestorff on dicembre 20th, 2016 at 11:45 #
I accidentally overpaid my account whilst transacting doing an EFT. I paid R1739.00 vs. R115.00 which is what the installment is. I phoned in and enquired as to whether the balance could be returned to me. I submitted proof of payment assigned and stamped by the bank and faxed and e-mailed it to the respective departments. This was on the 26th November 2016. I have subsequently made in excess of 20 calls as follow up to enquire as to qwhether I will ever receive this money back and can see that I am in credit of R1509 which is minus now X2 months payment, but I still have not received confirmation as to whether I will get my money back. Vodacom service has deteriorated drastically. I have been with them since 1996 and this is my thanks in return. Very disappointed.
AlanL on dicembre 22nd, 2016 at 17:16 #
Ordered fibre in June’2016 – now active & being charged BUT no router delivery in 6 months???
Tanneth on gennaio 3rd, 2017 at 12:13 #
Absolutely Pathetic service from Vodacom!
Vodacom has been my service provider for the last 15 years! I am absolutely shocked at the bad service that I have received in the last 2 months!
I was due for an upgrade and went in store (Tyger Valley) to proceed with my upgrade only they could not assist me as they did not have stock of the phone that I wanted. I was told to upgrade online, which I did.
I upgraded (08/11/2016 – Consultant: Thobani) to a package that was a combo with which the phone included a Tablet, I have an ipad on contract with Vodacom so the tablet was not important. The RAM courier delivered the package on Thursday (10/11/2016), I opened the package which contained the phone but not the Tablet, I wasn’t sure whether to accept or not so I called the 082 275 98 number where I waited almost 10-15mins before someone picked up and could not help me who then proceeded to transfer me (not kidding) 7 times. I then spoke to a consultant who said that I needed to speak to the consultant who assisted me in upgrading, he was unavailable. After 40 mins the RAM courier couldn’t wait any longer and I let him leave with the package.
I wanted to know from Vodacom whether to accept the package without the Tablet or not, not having been able to speak to anyone I let the courier go.
I called the Customer Care line at 2pm that same day and after being transferred about 4 times they could not help me and said that I should call the upgrade # again.
After work I called the upgrade # where I spoke to the consultant that did the upgrade and he insinuated that I should have accepted the phone as they were having issues with the tablets, that is the whole reason I called when the courier delivered, if I had been able to speak to someone and they had confirmed this, there would be no issue.
The consultant then proceeded to tell me that I now had to wait 7-14 days before they could cancel the upgrade and re-upgrade. I disputed this as the fault lay with Vodacom. If they were having an issue they should have notified all customers associated with this deal. He could not assist me and said that he would call me back.
He never called back and so I called back and asked to speak to his Supervisor in which I was put through to another consultant who also couldn’t assist me. I wanted to know what the time line and ETA would be as my phone is freezing and is frustrating to use.
Since I upgraded I have had nothing but excuses and have had to call back every time, not once has a consultant or supervisor (even after promising to do so)called me back to keep me informed.
The RAM courier then delivered the Tablet without the phone… (I had no knowledge that the delivery was taking place and as a result was late for a meeting) I mean COME ON! Even the RAM courier was appalled with Vodacom’s service.
I once again tried to get hold of Vodacom, after 20mins I finally got hold of someone who told me to send the package back. I had to be in a meeting and asked her to call me back in 1/2hour.
Obviously no one did! I have now gotten off the phone for the umpteenth time and still have no idea as to when I will receive my phone.
The next week I proceeded to call again numerous times and finally I spoke to the team leader and he proceeded to tell me that they were now out of the phone that I wanted!!!
I spoke to Ellen (02.12.16) who said that nothing had been done and that she would escalate the problem with the “back office” and that this would take 5 days. I spoke to Sipho yesterday almost 3 weeks later and the issue is still with the back office. How is it possible that you can wait a month and a half for a problem to be solved, I called yesterday after 3pm with my complaint to the 0821958 number and had to tell my story for the umpteenth time and asked to speak to a Manager/Supervisor and the consultant proceeded to put me on hold for 30 mins and then cut me off! What a waste of my time. I will be cancelling all of my contracts with Vodacom as they obviously don’t understand or care about customer service!
It is now the 29th December and I am still waiting on Vodacom to do something!!!
I have posted this complaint on Facebook, Twitter, Instagram, Hissy kitty, Hello Peter as well as on Vodacom’s complaint page and all I got was a message that promises that a consultant will call me, I have not received one call! I have had enough!!!
Please advise as to what the process is to cancel my contracts ASAP as I can no longer take the constant frustration of trying to get Vodacom to actually assist me as a customer.
Your urgent reply would be highly appreciated.
I sent the above email on the 29th of December at 8:19am to the email address firstname.lastname@example.org. I received a call later from Mthuthzeli George, After that email (detailed as it was) I still had to explain my issue once again, George told me that he would get someone from the upgrades department to call me back in 15 mins, if I didn’t get a call I should let him know via the email he would send me. It’s now the 03/01/2017 I have still not received a call from the upgrades department as promised and I have emailed George 6 times requesting feedback and have received no reply.
I am DONE! How can you struggle with such a simple matter from the 8th November till now? It’s actually laughable as Vodacom’s Customer Care is a joke!!! I have absolutely no more energy to hold on for another consultant and tell my story another time and be promised that this will be sorted out. I have absolutely no faith in Vodacom’s employees as they over promise and severely under deliver. I am even scared that when I cancel that will be another ordeal that I will have to endure.
j du plessis on gennaio 15th, 2017 at 22:24 #
Vodacom is an absolute disgrace! Numerous grossly frustrating calls over the past 3 years to customer “care” about useless data service in Franschoek and service has only deteriorated further to the point where I cannot run my business. Promises and nothing done and refusal to cancel my contract without penalty despite not delivering service and costing me. Nothing can be worse than the system Vodacom employs and the rip off of good customers like myself who have had a mobile business contract with them for nearly 30years!! Disgusting
lizette bosch on gennaio 16th, 2017 at 07:38 #
I did two upgrades in December (which I had a lot of problems with and had to log numerous Hello Peter complaints for).
When I received my January invoices I noticed that there is an upgrade fee on one of the lines and that I am still liable for my old handset fee on both numbers. I was told if you upgrade over the phone there is no upgrade fee and I was not told of the old handset fee still payable either.
I have spoken with a Vodacom worker regarding this. He said that he will draw my voice recordings and arrange for the necessary credits on my account but since speaking to him, he did not get back to me.
I have logged Hello Peter complaints about the account query as well but for some reason nobody at Vodacom provides feedback regarding any complaint.
I am not willing to pay anything more that was advertised when I applied for the phones and none of the above costs were disclosed telephonically when I did the upgrades.
I would like somebody to phone me on my number ending 6240 to have this sorted out as nobody bothered to provide ANY assistance so far. My account number is I1562882-1. I phoned your accounts department more than once and nobody seems to want to assist.
It would seem like if you do not put up billboards broadcasting bad service you do not get any assistance these days.
I took a new contract for a router from Vodacom telephonically in Sept 2016 and until today it is not working!! I have spoke numerous time with various people at various divisions and spent hours on the phone, no success. First to activate it and then there was a problem to get the data on the router and was referred to a specialist. A call was logged 26 Nov 2016 with detail that my querie was escalated to a support specialist and haven’t heard from them since then althoug I am still paying for something I have not used. Support specialist is perhaps file 13!! Pathetic!!!
I have even lodged a complaint in December on HelloPeter…Vodacom came back, but it is still not resolved. WHAT CAN I DO TO GET SERVICE?????
Leigh-Anne Rumboll on gennaio 30th, 2017 at 22:40 #
I was out of the country for 6 months during which I never used my number, so upon arriving back in South Africa I had all that airtime that accumulated over the past months, this was about R560. IT WAS GONE not even a week later and I did not make any phone calls. I AM NOT HAPPY ABOUT THIS, if not resolved I will go to Hello Peter
on gennaio 31st, 2017 at 14:06 #
Lorraine on febbraio 2nd, 2017 at 09:42 #
Hi. I bought 2 pairs of earphones for the price of R150.00 each at the Vodacom store in Gateway Durban on 30 October 2016. Both earphones are not in working order presently. I went into the store with earphones and purchase slip only to be told there’s nothing that can be done. My question is that how is it that one can pay so much for earphones that don’t even last 6 months? Upon phoning Vodacom to complain I was told to e-mail my complaint. When going into e-mail app, it says e-mailing service currently unavailable. So where to form here? Kind regards Lorraine
Dulce on febbraio 2nd, 2017 at 22:45 #
Hope to hear from you, not that it will change anything in my life right now!
For the past 4 days I have been sent from pillar to post between Vodaworld, game and Vodacom customer care line without success. I have signed a contract with Vodacom through game with the intention of keeping my current number, however game informed me 3 days later that they are unable to register the contract because this number once belonged to my husband, otherwise I would have to write a letter to be given authorisation to use the number and this could take up to 30 days . I drove between vodaworld and game like a post man as both consistently gave me contradicting information . Eventually I phoned customer care today 02/02/2017 again my call was transferred to 4 different people, 40 minutes later to be told that the customer care line only support s online sales and direct sales! Quote “Unfortunately we do not support stores mam, you’d have to go back to game and address the issue with them! ” unquote. This is despicable service, totally outrageous, nerve racking!
I will be celebrating my birthday tomorrow but thanks to your fantastic service my friends and family can not reach me as the sim card is no longer working.
I’m on the job market with this being my primary contact telephonically and email wise but again thanks to your great competence am unrecheable!
As far as am concerned Vodacom is by far the worse service provider I’ve had to deal with!
It’s further annoying that despite having requested the customer service agent to escalate the issue I was literally told to go away to game where I bought the contract.
THanks for ruining my birthday! You can keep your phones and contract. I will ensure I don’t touch or recommend Vodacom to any friends or family. The service sucks!
An absolute disgraceful and pathetic service!!! I am beyond shocked, you should be embarrassed if that’s the least you can offer!
Wilma on febbraio 21st, 2017 at 14:15 #
I am definitely not impressed by the service I received from Vodacom. I feel that I’ve been exploited and did not receive the assistance I required after several communications. When contacting the call center each consultant gives a different version of the query that was lodge and the queries being closed without contacting the client although on the system the excuse is always unable to get hold of the client…I think that Vodacom should be ashamed of themselves..
Tembakazi on febbraio 23rd, 2017 at 10:59 #
I have never been so disappointed with Vodacom, I am a client since 2004 using the same number, ported to Contract and finished paying my account and ported back to prepaid. now from Friday 2017-02-17 I called their account department on 0821946 to get assistance and today its Thursday 2017-02-23 and I have not received the document and they keep on telling me to wait for tomorrow and nothing happens on those tomorrows, I am so pissed right now because my life have to stop and wait for them off which its them that were calling me to pay their bloody r200 they said I was owing and that I did not know about and now because I am asking for the bloody letter their taking their time. this is disgusting really!! I phoned them 2 times already today and still nothing!!