Toyota Customer Service

Contacts, ratings and reviews

Toyota Motor Corporation, headquartered in Japan (Toyota City and Nagoya, Aichi, and in Tokyo) and founded in 1937 by Kiichiro Toyota, is the world’s largest automaker,

Below customers rating of Toyota Services and Support

Do you have a problem with your car? What kind of problem? Do you need Toyota spare parts or accessories for your auto (truck, car, SUV, hybrid or minivan)?
Are you searching for Toyota contacts or spare parts?

Phone number: 800-331-4331
Fax: 310-468-7814

Adress for mail
Toyota Motor Sales, U.S.A., Inc.
19001 South Western Ave.
Dept. WC11
Torrance, CA 90501

There are many informations and services on official site ( or your local official site in your country) as FAQs, emails and all the contacts of your local dealer.

If you want an advice from other users or want to help someone tell your experience with Toyota Customer Care here.

Rate Toyota support, leave a comment or a review of your Toyota car and assistance.

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Time for troubleshooting
Accuracy of communication
Price of service
Global satisfaction
Rating: 3.3/10 (7 votes cast)
Toyota Customer Service, 3.3 out of 10 based on 7 ratings
24 Comments posted on "Toyota Customer Service"
Thomas Prius on novembre 3rd, 2009 at 16:37 #

I like Toyota for comfort and technology of its vehicles

Rabinarayana Mishra on febbraio 13th, 2011 at 15:11 #

I had booked a Innova L.E Model vide order booking for Rs 1,00,000. They had advised me that we will deliver the said vehicle to you in one month. But till date they have not deliver the vehicle. I had several times phone about this matter. But they are saying that we will deliver the vehicle within fifteen days . But now both of them are not responding my phone call. The dealer other staff says that we had given several complaint to TOYOTA regarding your booking but no one respond it.

Eoghan Gallagher on maggio 7th, 2011 at 00:34 #

I have a problem with the steering of my 08 Avensia D4D where is is always pulling to the left. The car has been checked on more than one occasion and on my last visit two new front tyres were fitted and i was tild that the problem was sorted but it is still the same; pulling to the left and wearing the tyres unevenely

AHMED on maggio 30th, 2011 at 11:08 #

Bahrain has purchased from the Toyota Land Cruiser 2011 GXR V8 chairs cloth screen without a price of $ 55700
Upon receipt of the car and found several problems
First the problem of high prices compared to price other vehicles
Second satellite problem is high chair and stick my head to the roof and my tall 188 cm
Third problem ringing sound in the steering in the rough places
Fourth problem of vibration of chairs in the rough places
Fifth problem is no sound insulation to the outside airnnise
Sixth problem when you open a rear window air pressure occurs, and the inconvenience and vibration
Seventh problem brakes do not work as required in emergency situations and sudden
Eighth problem Toyota Bahrain staff do not have the experience or solutions
Toyota Service Department did not return my car and kept it
Is Japan’s Toyota began to neglect the reputation built from years staged???



TANIA TAKAHASHI on giugno 5th, 2011 at 04:44 #

I decide to write to TOYOTA because my hard problem just starte two days ago.
I have a Toyota RAV4 2001/2002.
I live in Brazil and the problem just started this week (June,2/ 2011). We don’t have any help in Brazil. After reading all the comments in all the forum in Internet, we found out that the problem occurs all over the world, and we saw what was posted.
However, we saw that some letters, from Toyota motor sales USA, inc., telling us that certain 2001 to 2003 rav4 vehicles with transmission problems and had repair before could have the expenses reimbursed.
How much does it cost to repair or change the ECM in my RAV 4, 2001/2002?
I did not do anything until now. My car is in the garage and I need information about.
The price that INTERJAPAN in Rio de Janeiro (BRAZIL) asked, was U$ 8500. This is to much money for a car 2001/2002.

We read:
Toyota issued a bulletin where it is recommending that the ECM computer be replaced by a new one, but since this have affected so many vehicles (more than 240,000 units), Toyota extended their warranty to cover this problem specifically. The new warranty covers up to 10 years or 150,000 miles, whichever comes first. This new warranty will cover both the ECM computer and the transmission. If you are having this problem and your RAV4 is less than 150,000 miles, you should first visit your local dealer before bringing your RAV4 to be repaired to any independent repair shop. The documents about this bulletin and warranty extension…
What is the reality about this problem? And how to solve it?
How to get the warranty extended in Brazil?!! How does it work?

I took the car to INTERJAPAN and they gave me a price, about U$ 8500, to change the “corversor de torque’ and after look for in the internet, we found out that a recall for this problem.
I will wait for an answer.

Bob Lipscomb on giugno 12th, 2011 at 23:08 #

I have been a loyal Toyota customer. I own a 2007 Yaris, a 2008 Tacoma and
a 2008 Prius Touring vehicle. We recently have had problems with headlights on the Prius. We were quoted $1200 to fix them. When I spoke to the service dept. (Toyota of Easley) I was told that labor was a minimum of 3 hours because the bumper had to be removed. I have observed folks on You-Tube changing bulbs in 12 minutes without removing the bumper. I think the headlight housings are extremely high priced ($300 Each) and the high intensity bulbs run $186 each. It seems the headlight housings had moisture in them and when I asked whose fault that would be, the service manager aswered with the question, “When tires wear out, who’s fault is that?” I felt insulted because everyone expects tires to wear out but I think I speak for many prius owners who are disappointed that headlight fixtures wear out. To me, it’s like expecting a rearview mirror to wear out. I won’t be buying Toyotas in the future because of the assinine response to my legitimate question. My expectations of Toyota were much higher.

Ken Levings on dicembre 18th, 2011 at 00:19 #

How can you fix the horrible radio antenna reception on 2007 Camry?

Gary C. Llewellyn on febbraio 27th, 2012 at 00:29 #

Bought a new Prius V, from Rosner Toyota. Did not receive customer survey to date. Here are some facts. As a 6 time Toyota owner we are unhappy with the a recent situation. When we bought the car we were given 10,500.00 for trade and they told 500.00 off sticker. When we negotiated tint was included when we asked for more off the sticker price they took off tint of which we paid $383.00. Few days later we received in a mail a flyer for a 32″ inch tv if you bougth a toyota at Rosner during Feb 2012. My wife when taking the car in for window tint asked the GM about the TV. We were told we are not eligible due to discounts on the car. I don’t like being nickled and dime. Second, no survey was sent to us knowing we would rate the dealer hard on this matter. Third, a month prior to buying our car our previous Prius was estimated for trade as at 11,500 at same dealership. We are talking about a TV set over doing future business. Customer Service, here I go, I intend to tell my friends of such treatment who will tell their friends. I intent to tell my co-workers who will tell their friends and family members of how Toyota Service, Sells, and Surveys are being run. Tactics of this nature is no good to the cusotmer or to Rosner Toyota. I can be reached on email above or telephione 703 946-0974. Our sellsman was very good but the GM on his stance on the TV is not what we are expecting……. Very disappointing.

Cris Payne on giugno 17th, 2012 at 07:28 #

Im on my second Tundra, first a 2007 model and currently a 2011.
The first tundra went through three differentials, and a tranny. It was lifted, I thought since it was an 07 newest model first year in production it had some kinks to work out. So I traded that in and bought a 2011.This truck has nearly $100,000 invested with cost of the truck. Never been offroaded, never towed or carried anything. Again both the front and the rear dif went out three seperate times first at 25k miles, second time was within 15K from that and third time within 10K from that. This new 2011 Tundra has 13K miles and also lifted, I took it in after hearing a knocking noise. The truck had never towed or carried any loads whatsoever stickly a show truck. the noise started only after I had engaged the 4Hi for the first time. The noise gradually got louder and louder. Took it in and the dealership stated that both difs were making noise and need to be replaced. Well they didnt wanna cover the difs to be changed.
My statements:
-You guys covered it on my last truck 3xs also had a lift why not this one?
They blame on lift tires and wheels! No where in the contract does it state you cannot do these things.
-Also that would be my suspension and not my power/drive train, no way in hell that my lift and wheel tire combo causes this only after 13k miles (lift wheels and tires where installed at 4500 miles).
-A truck with 4:30 gears, TRD Offroad package, 2800lb payload, 10500lb towing, 401 trq, 381 hp, 10.5″ rear end and a 6speed tranny cannot handle some wheels and tires?
-Several cases have shown that the new model Tundras have horrible difs and shows that a pin doesnt engage and dis engage properly and it ruins the spider gears.
-Both difs went out that doesnt seem strange with almost no miles??? How Why?
-How can supercharged trucks difs last, yet my truck with just larger tires not hold up?
-How can they just cover stock, or lifted from factory trucks with no problem but not mine?
-There is no way in the world my lift caused this, my 4Hi also makes a horrible noise when engaged.

I started a site for Toyota Parts,
NO ONE reps toyota like me, i live eat and breathe TOYOTA. I have personally Bought 5 Toyotas, and have aided in selling countless amounts of vehicles. I also have shown my truck at Multiple shows like SEMA, and its gotten exposure in magazines as well as the last one I had, also its been promoted with hundreds of thousands of views online. I want answers, I will not put factory gears back into my truck whether it be stock or lifted period, I have found a better alternative one that will last. I have the factory 5 year 60,000 Mile warranty and the extended with gap as well. Toyota said parts for the difs add up to $4600.00 plus labor adding up to nearly $2000.00 more. Why would I pay that to keep having these problems thats not an option here. I want this resolved and quicker rather then later!!!
Vehicle purchased and service at Bill Wright Toyota of Bakersfield Ca. (They do have great service)
Contact me with any questions, I would love to get this handles
Cris Payne
Truck 2011 Toyota Tundra
White Crewmax Sr5 4×4 TRD

Cris Payne on giugno 18th, 2012 at 00:38 #


Al Khan on luglio 11th, 2012 at 20:53 #

I have owned (along with my kids) in my working life of 52+ years 10 Toyotas and Hondas. The earlier Toyota models were well built lasting a long time. Since about 2000 They do not make solid cars may be because they are built cheap in United States and sold on premium prices compared to say Honda Accord, which I am very happy despite the fact that it is a 1998 US built car. Why can’t Toyota build cars like Honda and have good looks and have a peppy engine? The expect the New 2013 Camry to be much better looking and good in Pick up like the Honda we are going to get later this year. I have now a leased 2011 camry due to be returned Aug 2013. If the new camry 2013-14 is not a vast improvement, I will defintely go with 2013 Accord.

Ray Honan on ottobre 18th, 2012 at 23:04 #

I have a 2007 Camry 3.5v6 and took it to get an oil change and they put 5/20 motor oil in. They stated that Toyota issued a service bulletin changing the from 5/30 to 5/20. Is that correct or are they wrong?

Mike Pratt on marzo 21st, 2013 at 04:16 #

I have a 2009 Toyota Avalon, which is my first and last Toyota! Problems with this lemon stated a few months after purchase when the front grill started to peel and what did the great Toyota say about this–tough– it is not our problem! Lucky for me the dealer replaced it free of charge, but this should have been a warning to me. The next problem was the cam shaft needed to be replaced and if I had not purchased the extended warranty I would have been out of a lot of money. Within a few weeks I was in need of a front axle, it seems there were problems with them and it was unknown to me until I started to complain at the dealer. This was replaced and it took several weeks because the part had to come from Japan. Within a few weeks of that replacement my manifold was in need of replacement, again thank God I purchased the extended warranty. Just recently I was informed by another dealer that my headlights were on a maintenance recall and needed to be replacing because of the problem with running light and high beam lights going out. When I telephoned Toyota “Famous Customer Service” all I got was a person who could care less. I guess they purchased Dell Computers Customer Service the way I was treated. I drive this vehicle on the highway and not dirt or rough roads. Toyota you have problems, a lot of problems. I will never purchase another Toyota again; this was my first one and my last one. In addition I was told by the dealers customer service representative that Toyota Customer was going to contact me about the problems, it never happened. I had to contact them.

Raul Arroyo on settembre 9th, 2013 at 21:57 #

on february 18 th 2013
I went to Valley Hi over the city of Victorville ca to get a new 2013 toyo,tacoma 4 door truck( I have bought vehicle before on same car dealer with good results) only this time I deal with seals people with a very little or nothing of knowledge on auto sales .
first of all that sales man looks like janitor instead , any ways after 3 hrs. !!!!yes 3 hrs of talking with out reaching an agreement I tell him that I need to pick up my wife from across the street s. center ( costco) he hold down to my residence key that way he will be sure that I’ll comeback to continuing with the deal , of course I refuse cause I found this not only stupid,but also so poor on knowledge,
after that long time we finally get to agreement ,but that was only the start of my nightmare , after I sign docs. they took my truck for a “wash” it looks more like they spit all around the truck , the salesman not even took a minute to show me how things work around the truck , I took off, a soon I left the site I try to adjust my side mirrors !!!…guess what din’t work, I keep trying and when I get home I get off the car and check the mirrors thinking that it was just a way to move bottoms around , at this point I was so mad that I immediately call back and ask for the manager after that I explain him that what the problem was he ask me to bring the vehicle back to the dealer , after about ten or so guys try to fix the problem, this guy I guess a customer who happens to be there he fix the problem be cause none of the employees had an idea how to fix that, finallyI got to go home just to find out that there was no jack ,and letters missing fro one side of the truck, at this time I really was
steaming I call back and talk to same idiot ask him to let me have my truck back or let me use another reliable truck ( because my job I need a truck)his answer was short an simple I can’t give your truck back be cause is our truck now and I don’t have the authorization to let you drive another vehicle
I do recall that one of the sales guy run to another truck( same year and grub the jack from that truck and give that to me )I ask that ( MANAGER) about the missing letters on the side of the truck ( T.R.D.) he ask me to call for appointment so the can replaced those missing letter I answer back with anger
!!!THAT’S NOT THE POINT ,this is a new truck wit no problems who’s gonna pay for my time off so I can bring my truck back , he said something like …well we can’t paid for that ,at this point I just left so anger .
bottom line
I will never,ever bought another car from this place,and I will by all minds try to keep friend ,relatives away from this dealer
vin# 3tmku4hn3dm034506

Leovanys Casteleiro on marzo 30th, 2014 at 22:02 #

Through this email I want to report a vile deception and cheating by financiers toyota of winter park, making me sign contancia Approval of a false financing is the most disgusting and most humiliating dealer I could see through this let you know that never again will your business and all the people who can speak ill of him that I will dealer

Shane Pustam on maggio 6th, 2014 at 22:37 #

My name is Shane Pustam of Trinidad and Tobago and I purchased a Toyota Corolla last month, today May 6th,2014 I brought the car in for service and I wish to advise of my experience.

I brought the car in at about 8:30am and was told that the service check for the 1000km check up should take about one hour. I left and returned at 9:20am to be advised that the vehicle would take about an hour again to finish. I gave my contact number to the service desk and left.

I was not called for the entire day and on my return at 2:45pm the car was finished but not cleaned. After paying for the service of getting the car cleaned and receiving my invoice, just as the guy brought the car he realized that it was not washed.

This was my first service experience at Toyota, I have been left with the feeling that I made the wrong choice.

gamage on maggio 17th, 2014 at 08:30 #

I have a toyota vitz (SCP 90 MODEL)car
I have notice that some abnormal heat in my starter key and around the key slot while driving a car.Kindly request you to known me how its happen and what is the error and how its repair?
early reply is highly appreciated

Cheryl Deitz on maggio 17th, 2014 at 15:08 #

Bought a used Rav4 from Freedom Toyota of Harrisburg. As this is a certified Toyota dealer, I expected quality customer service. I have been disappointed from day one with this dealer. At the time of purchase, we were given one key only. When we questiond them about it, we were told they would get the other key, just had to make a call. We did not hear back from them and when I called again, I was told the sale person was gone. I asked to speak to the manager and he told me I could buy another key. After much complaining and negotiating, they agreed to pay half,not acceptable but I needed to have a second key. I should have run then.

Most recent experience was first not being able to get call back from their service scheduler so I could take my car in. Then once the car was towed in, they called to tell me the water pump was out. I asked if it was included under my Toyota warranty and was told no. They repaired it and charged me for everything. We reviewed our contract and saw water pump was right on it. When I called, they said they would have to look in it and then yes it should be covered. Two weeks later still nothing so I called them again. The said again they would check into it and get back to me, still nothing. I called them back again and was told the warranty specialist was on the phone with them now and would they would call me back. I told them I wanted my credit card credited for the money now as I should have never been charged in the first place. Finally got an agreement. waitied to see what showed up on my statement and was dismayed to see that they not only did not credit me, but they chared me again. Call to them where they stated that they noticed the mistatke and have now credited me twice for the amount.

I questioned why the coolant amounts were not covered, I called the warrarnty company and was told it should be, called the dealer and they said they would check into it, even gave them the name and number of the person I talked to. Called them back to check and they told me they were told it was not covered and that there was no such person and number that I gave them. Just after that I received a survey call asking how the person whose name I gave Freedom, did on the call. I then called the warranty company again and they told me I had indeed talked to this individual as there were notes in the file. I gave them the name of ther person Freedom said they talked to and that she said she would make notes in the file. There was nothing, no claim for anything, no notes. I ahve no idea who the dealer talked to and at this point do not care. The warranty compny agreed to heande this with me directly.

This along with them trying to talk me into services that are not needed yet have soured me to no only the dealer but Toyota as a hold as the brand is only as good as their dealers. Freedom has sked me what they can do to make it up to me… they should be telling me what they are goign to do for me. I say to anyone looking at this dealer… run as far away and as fast as you can.

sandy bradley on agosto 21st, 2014 at 01:30 #

I mailed to Toyota claims along with a form describing the wreck involving my 2010 Toyota prius due to the cruise control not disengaging when the brake was pressed. been 2 weeks and haven’t heard a word from them. would like a response please.

Michael Cushman on dicembre 27th, 2014 at 15:07 #

I bought a Rav 4 in September 2014. I have bought in the past a MR2, SR5 pickup, Avalon, Solera, and now have a Tundra also. I always had a door threshold protector on the bottom of each door to protect the bottom from shoe scuffs. My XLE Rav 4 does not have this !! I priced this and it is about $200 with tax and not installation. I can not believe that my XLE does not have this, and ” all ” of my other Toyota’s did have it. I can not believe the price to get it. Your ” long time ” Toyota owner is not happy with this !!!! We keep our Toyota’s for a long time and like them to look good in all ways. We have already had many scuffs already that are hard to clean off. Now we have a paint chip in that area that should be protected. How can you help me with this concern !!

Pramod Shringare on aprile 13th, 2016 at 22:27 #

I own a Toyota Yaris have only completed 2 free services on it.But every time I have been complaining about my vehicle engine not smooth when driving at high speed. It is not been taken care off.Rather I have not been given satisfying answers.What I require is to take a test drive with me & understand my problem & then you can
give me your rectification. But I am very sad to say that’s not happening.
On the contrary I been just told that gradually the engine will become smoother.
I have my next service book next week.

I would rather be oblige if you can provide a better service & rectify my problem.



Michael on luglio 2nd, 2016 at 03:10 #

Do not buy anything in the new Toyota series, they are poorly made and very low quality. Doors sound hallow when closed, paint easily scratches, in my Tacoma’s case they didn’t even complete some of the welds causing it to leak inside the vehicle when it rains. No idea what happened to the quality of Toyota but this is the worst vehicle quality wise I’ve ever owned, and I am stuck with it for several years as its brand new. Getting anything serviced will completely suck, and you will waste at least a day waiting for them to do anything, at least here where I live.

Summer Tan on novembre 16th, 2016 at 14:24 #

Is there any problem on repairing a car remote for ONE YEAR?

Marie Brandys on marzo 28th, 2017 at 22:25 #

I have owned many Toyota but my last visit 3/11/17. I was not happy they inspect mats they said install improper place in trunk apply hand tag to mirror all of the above they didn’t done and they are the right mats came with the car said right on them RAV 4. And if they were not in right why did they take 1 minute to fix them? Then I find out the butler service does no do the inside and call about it they said the financial man would call me but no call. Very sorry to be writing this. Are things changing at Toyota. They always run a tight ship

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