Kenwood Customer Service

M-Audio is one of the leaders in the car entertainment and amateur radio market. It produces audio car accessories, home audio solutions, HD radio & equalizers, amplifiers, speakers, In-Dash CD & DVD Receivers, CD Changers, subwoofers, In-Dash cassette receivers, mobile video & navigation, eXcelon.

Do you have a problem with your Kenwook audio equipment? Try to visit the official site kenwoodusa.com or directly contact customer support.

Phone Customer Service
(310) 761-8802
1-800-KENWOOD (536-9663) – Toll Free

Support for “Amateur Radio”
Phone: (310) 639-4200
Fax: (310) 761-8290

Support “systems division”
Phone: (678) 474-4700
Fax: (678) 957-1880

Support “land mobile & business radio divisions”
Phone: (678) 474-4700
Fax: (678) 474-4730

If you want an advice from other users about your Kenwood product or want to help someone tell your experience with Kenwood, leave your review!

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Time for troubleshooting
Politness
Competence
Accuracy of communication
Price of service
Global satisfaction
Rating: 6.8/10 (1 vote cast)
Kenwood Customer Service, 6.8 out of 10 based on 1 rating
Comments:
1 Comment posted on "Kenwood Customer Service"
P Calder on gennaio 10th, 2011 at 15:27 #

Busted a posh rubber band, aka a sealing ring for a mill attachment on a Kenwood food processor: Multipro FP905. The leaflet says go back to where you got it for spares. Fine, but it was a gift a few years ago.
Went onto Kenwood website seeking replacement: no email on contact details page, or any obvious mention of spares on site – so tried site search “spares” – 0 results.
So *ring long distance tel no on website and select “Customer Experience Department”, “Purchase” (it’s out of guarantee) “Spares” and I get put through to a recorded message giving me (to my fury) another number to call for spares.** Why not put up the contact number for spares on the website?
Ring that and there’s no answering ring.
Try again – same result.
Maybe I took number down wrong? Repeat from * to ** above.
No, it’s the correct number.
Try again and get through to a holding message. Their ‘advisers’ are busy — and busy —- and busy.
Eventually a chap answers who asks for my name and asks me how I am (all on my call charges time).
I say: “Not relevant – I want to buy a sealing ring for my mill and give him the make & model number”. He asks if I’ve been to the Kenwood website. I say yes. But never find out why he asked.
Then he says there’s two types. There’s a smooth ring, but it’s been discontinued (so why waste call charges by offering it?) and a ridged type.
I’ll have the ridged one.
That’s £11.61 for a packet of three. Plus £4 post.
c £16 for an advanced rubber band!!! And I only need one – the other two would be half perished by the time I need another.
No thanks.
That’s half an hour of time wasted and heavens knows how much in telephone expenses.
I Google the Make, Model + mill “sealing ring” and there’s loads of cheaper offers on page one. I select one: £1.95 for one ring from an authorised dealer + £2 post: a quick Google checkout and job done: there’s one on the way. Under 5 mins and no irritating call systems to navigate.
I’ll never ring Kenwood again unless I’m claiming a repair under guarantee.
My confidence in the brand has been lessened by the experience so I’m not likely to recommend or purchase.
It may cost more than the sum charged to process a small order, but 80% of a company’s market capitalisation is in intangibles: brand, intellectual property and good will factors – none of which were best served here by a languid, unnecessarily time-consuming system and operative.



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