Commenti a: Hyundai Customer Service

Di: mike brewer

mike brewer — Mon, 02 Jan 2012 23:36:00 +0000

i have a 2007 hyundai santa fa and the door handles are fading. the dealer says there is nothing he can do. its to all four handles only.

Di: Santiago Redondo

Santiago Redondo — Mon, 02 Jan 2012 14:37:56 +0000

To whom it may concern,

I bought a 0KM Hyundai Tucson and it had it´s gear box ruined when an official Hyundai workshop got GL5 oil in it, instead of GL4. GL5 oil “eats” this type of gear boxes which have yellow metals in it, such as bronze. The gear box had several problems and malfunctions. They accepted their error but never agreed to replace the entire gear box, they just repaired it insted. By now, they have made two repairs and I am now having several new issues and they still don´t agree to replace it for a new one. This would be the third time the gear-box should get repaired, and the vehicle only has 80.000 KM. I am really dissapointed, this is really unfair. Please put me in contact with someone that may help me, or at least someone that may give me an explanation for why Hyundai Argentina is not being responsable enough.

Thank you very much.

Di: manie

manie — Wed, 16 Nov 2011 01:05:30 +0000

customer service at Bellville branch
are pathetic and bunch of liars

Di: Bruno Venturi

Bruno Venturi — Tue, 15 Nov 2011 16:50:27 +0000

REFERENCE: VEHICLE: ix-35-2.0 CRD 4WD CONFORT
PURCHASED: August 8, 2011 – 6500Km routes already
I made the purchase contract for the car equipped with standard tinted glasses, but you give me with a normal glass. This corresponds to a decrease in the value of the property was purchased, it is not commercially correct. This is not a simple modification of the product, but a not legal depletion .
In August 2011 I changed my old Ford cars, to buy a Hyundai ix35, of which I am very happy. But there is a serious problem that the Hyundai Italy is unable or unwilling to solve it.
The Italian Dealership Automarket, has done everything possible to remedy the problem, but this is too complex. Perhaps they need to remove the entire dashboard. They can’t repair without the technical help of Hyundai Technical Service Italy. Hyundai does not respond, don’t give technical instructions, nothing at all, to the phone can speak only with receptionists, impossible to talk with a technician. I have write two letter without answer.
The most important problem, which is absolute unacceptable, is the passage of cold air from the ventilation system – air conditioning unit, dawn side, blow to the legs, both left and right side.
The air, always comes with any adjustments. Even in manual mode with them air blow directed toward the windshield, or face. However with fan HI-LOW -STOP, also blow on the legs. The problem was also found and verified together the dealer on more other three new models, the same type ad model, just arrived from the Plant, not yet sell.
It ‘can be produced in the new Cecka Republic line car assembly, not well assembled and not controlled by the final line product quality testing.
With this cool air jets of the legs, they hurt, I cannot safety drive the car.
Is three days that I can’t drive, causes the legs pain. I had to apply medicine on the legs, but the pain is not yet past. Now still I can’t drive this car, it’s a big problem and damage for me.
I ask that a be found a solution reparative, with the highest urgent priority, I suggest also is better check other cars of the same period of production, for not Hyundai damage commercially image , and the good name of Hyundai Cars.
Would it be right, give me a replacement vehicle, if the repair is not immediate.
The car, probably produced in the Cheka Republic, was, not well assembled. The one I bought, had the right front door not shut properly, fired and not aligned, difficult closed, the tailgate was out of context and misaligned. Fortunately the dealer provided to fix everything well enough.
Would it be correct, that the Hyundai Italy, call me to find an honourable right solution.

Di: Kallol Ghosh

Kallol Ghosh — Thu, 22 Sep 2011 16:52:35 +0000

I had taken my i20 for 2nd free service to Austin Hyundai, Kolkata.The service standard and overall experience was bad.The issues highlighted were not resolved.I tried to give a service feedback and was surprised to note that this supposedly authorised dealers service center do not even feature in the list of outlets in their website.The job card took about 45 mins incl a 15mins wait for a service asst.Surprisingly the bill settlement was insisted to be on cash and addl charges was levied @2% for paying by cr card.It was not possible to chk n complete the feedback form with the car delivered in the rain outside the premises and had a person note not the service asst to ensure that I get the form signed n submitted to him…what a farce it was.

Di: Gotam Sethi

Gotam Sethi — Wed, 21 Sep 2011 05:27:51 +0000

Please never buy Hyundai products….
Gotam Sethi

Di: Gotam Sethi

Gotam Sethi — Wed, 21 Sep 2011 05:26:15 +0000

I bought Hyundai i20 (HR21D8313). Customer service of Hyundai is so poor that it is not bearable at all.My car is standing at service station since past 20 days. I registered a complaint at customer care center two times and every time when i am calling back they are saying my complaint is not registered. Is this the way to listen the customer queries and response….and once calling at customer care they need 48 working hours to reply back.. I am not able to understand what should i do now?? I need the Hyundai head’s number so that i can shout at him for what he and his people are doing… Only sale is important for them…They dont care for their customers….

Di: bharat bhushan

bharat bhushan — Mon, 29 Aug 2011 12:30:19 +0000

I have bought my i10 car from Fx Hyundai Faridabad (INDIA).It is i10 magna 1.1. Soon after buying I started facing problems related to power transmission in the car. It also started showing malfunction indication. I informed Fx Hyundai Faridabad showroom from where I have bought the car. He asked me to talk to service manger in service center.
Meanwhile I have informed the to Fx Hyundai Faridabad service center’s service managers many times but no satisfactory solution was provided by them, rather they made the situation worse and behaved irresponsibly. ( wasted my time and misbehaved.)

I am facing following problems ( both in petrol and cng mode) : -
Engine stops at low speed.
when accelerator is pressed acceleration or pick up is delayed and then suddenly car picks up unexpected fast.
unintended rpm up and down in neutral gear.
Every time it shows throttle position low as the cause of malfunction indication error code.
Later I shown my car in Orion Gurgaon service center they changed the tp sensor . It reduced the problems in my car but still I am facing problems. They think that its because of cng kit.

As I am facing the problem in both cng and petrol mode I feel that it is a power transmission problem and may be because of problem in Electronic Control module (ECM) or PCM whichever is there but your technicians doesn’t know how to check that. (I think so because they have checked the wiring and tp sensor is changed. so only ECM remains ).

I have so much frustrated these problems and your service managers behavior that I think that I have made a mistake to buy a hyundai car .

I hope that you will take my complaint seriously and make arrangement to fix the problem otherwise I don’t have any option but to file a petition in consumer court.

Di: Loretta Gosalvez

Loretta Gosalvez — Mon, 11 Jul 2011 19:34:20 +0000

I have owned a HYundai (2006 #350XL, 2007 Acera, 2009 Gensis) and while I am mostly happy with the purchase and required service(s), I am perturbed to have been avoided after I received a ‘FREE” Map Update several weeks ago, and was told by Hyundai dealer here in Santa Maria, they as yet do not have the ‘DVD’ to update my 2009 Genesis. I can’t be too happy of this way of avoibing me. It has been a couple of months passed abd I get the same answer: :WE STILL HAVE NOT RECEIVED THE DVD DISK TO UP DATE OUR gps. Why, then sent us a notification to have my car’s GPS updated, and be told after all these months they still have not received the new DVD disk for updating. This is most frustrating. Can anyone help me?????
Loretta Gosalvez…maybe its time for me to sell my 2009 Genesis and replace same with another brand…What say you?????

Di: Terry Jordan

Terry Jordan — Sun, 05 Jun 2011 00:30:49 +0000

Purchased 2011 sonata on 2-15-11 from Fairfax Hyundai in Fairfax, Va. Within weeks the car had major malfunctions with the electrical system. I have been to the “service” department over 10 times since April 2011 with indicator lights that come on and speedometer needle that is disconnected. Low tire pressure light is ALWAYS on…service says to ignore the light as it is hot outside?? The car has now been in “the shop” for 2 weeks and they seem unsure how much longer it will be to “find the problem” (according to management). I was told that the service department likes problems because they can bill Hyundai directly…they also advised me to file a formal complaint and see an attorney. I have tried to go thru the proper channels but nothing is getting done. I am ready to sell this new car on ebay. It has become the joke car at work because it is always malfunctioning. All I want is for the car to work. Please help me get this dealership to fix the problems. Thank you. Terry Jordan