Hyundai Customer Service

Contacts, ratings and reviews

Hyundai Motor Company, headquartered in Seoul, South Korea, is a section of the Hyundai Kia Automotive Group, the fourth largest automaker in the world for units sold.

Below customers rating of Hyundai Services and Support

Do you have a problem with your car? What kind of problem?

Are you searching for Hyundai spare parts or contacts?

For US
Phone number
(800) 633-5151
Email support & information
consumeraffairs@hmausa.com
Adress contact is
Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850

For Canada
Phone number
English: 1-800-461-8242
French: 1-800-461-5695
Adress
75 Frontenac Drive
Markham, Ontario
L3R 6H2
Customer Relations
Roadside Assistance
24 hours a day / 7 days a week
English or French: 1-800-268-9958
Email
cr@hyundaicanada.com

For Australia
Phone number
02 8873 6000
Fax number
02 8873 6005
Adress assistance
Cnr of 394 Lane Cove Road & Hyundai Drive
Macquarie Park, NSW 2113
Adress Business centre
Locked Bag 2018
North Ryde Business Centre
North Ryde, NSW 1670

If you want an advice from other users or want to help someone tell your experience with Hyundai Customer Care here.

Rate Hyundai support, leave a comment or a review of your Hyundai car and assistance.

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Time for troubleshooting
Politness
Competence
Accuracy of communication
Price of service
Global satisfaction
Rating: 2.8/10 (7 votes cast)
Hyundai Customer Service, 2.8 out of 10 based on 7 ratings

Comments:
37 Comments posted on "Hyundai Customer Service"
Piyush Sharma on settembre 28th, 2010 at 07:13 #

I bought a Hyundai Santro car from Nimbus Hyundai dealer in Noida almost 6 months back.I have given my car for servicing and it just happened that I pointed o9ut that I got this central locking key ring & it broke just after one month & I immediately got an answer saying it is not possible this is the first time I am hearing this problem. This was quite unexpected but anyhow this incidence made me feel to share my overall experience with you. My overall experience was not good. The pitty thing like perfume was denied at the time of delivery of the car They told me it was not discussed while negotiation. I am surprised to hear this fom a senior person of Nimbus & he was very rude while talking to me ,probably because the complete payment was made. Inspite of so many big slogans -Customer is King it is not being taken seriously that too at the level where Hyundai Company directly interface with the Hyundai customer through a channel called Dealer. I got a security cetntral locking installed from them and the key ring broke just after two months. These small things which have not much values actually annoys the customer. This is up to you people either you want to take it as a complaint or suggestion for further scope of improvement of some lapses at some places.

thanks & regards ,

Piyush Sharma


dillip kumar mishra on novembre 11th, 2010 at 21:33 #

I had taken a special interest to convince customer at our badmal (one industrial area of bolangir distt, orissa) for purchasing hyundai car. As a result of this I arranged 8 customer and had taken 8 cars comprising i10 & santro xing from OSL Hyundai, Cuttack even though our nearest dealer is at Sambalpur. OSL Hyundai rep tell me about referral amount for the above job, but i have not received even a single rupees for the same.

This leads to discouragement and straight cheating. For this now from last month I m not taking any interest about the sale of hyundai in my place although frequently new vehicles are coming i.e.maruti, chevrolet, tata etc.

Kindly look into the matter and do the needful for the interest of company i.e.hyundai.


Syed Tehseen on novembre 21st, 2010 at 12:48 #

I bought an i10 sports car from K C Hyundia srinagar kashmir on july 2009. I have an EPS problem from last 8 months. Even my car is under warranty under the protocols of the company. But when I went for complaint at the said centre, they are excusing for non availibility of parts for last 8 months and do not give a good response. I am suffering for no fault. Authorities may please be directed to resolve my problem at the earliest. for the service they are losing the customers.


sahil mustafa on novembre 24th, 2010 at 18:10 #

i bought an i20 sportz from deep hyundai peera garhi chowk Delhi on 15 sep 2010.i have an airbag problem and brake from the date of purchase.i complain at there service center.i went ther two thee time but the problem is not solve when i was went ther recently the technician take the test drive and they accident my car and not recover my car i suffering from hyundai service centre.i am not expact this from hyundai motors who use the new technology.if hyundai is so careless from ther safety side than i m not going to sugess any one to puchase the hundai cars because the service is so poor and hyundai motors is not good costomer care the staff of deep hyundai is not manerd and etechnician they have not experienced .authorities have to solve my problem immidate.


sunil rameschandra jariwala on dicembre 29th, 2010 at 07:42 #

i bought getz from hyundai navjivan motors udhna, sutat, gujarat. my car registration no is GJ-5 CJ-2740. even after giving my car 4 to 5 times for the service to navjivan but they are not responding well to the problem and giving me car as it is without solving problem


Luis Humberto on gennaio 14th, 2011 at 18:42 #

I WANT TO THANK YOU FOR HAVING MADE ONE OF THE SAFEST, COOLEST, FASTEST AND MOST USEFUL CARS IN THE WORLD.
my mother bought a hyundai getz a year ago, she gave it to me, i liked its style and comfoRT. I WAS REALLY HAPPY WITH IT, BUT UNFORTUNATELLY WE HAD AN ACCIDENT LAST SUNDAY. THANK GOD NOBODY WAS INJURED OR DIED. A DRUNK DRIVER HIT US AT 150 KMPH, HIS CAR (MITSUBISHI COLT) WAS TOTALLY DESTROYED BY THE IMPACT, WHICH WAS FRONTALLY, UNFORTUNATELLY HE COULDN´T GET OUT OF THE CAR, THE FIREMEN HAD TO CUT THE CAR IN TWO PIECES. OUR hYUNDAI GETZ WAS DAMAGED BUT NOT AS MUCH AS THE MITSUBISHI COLT, GOD AND GETZ SAVED OUR LIVES, I LOVE HYUNDAY. THE ONLY THING I REGRET IS THAT WE THINK OUR GETZ IS BEYOND REPAIR AND WE CANNOT AFFORD ANOTHER ONE. THANK YOU HYUNDAI.

LUIS Humberto garzon.
Bogota Colombia


kathy thomas on marzo 6th, 2011 at 22:04 #

i bought a 2008 accent. it had 46 miles on it. the gas milage is not that great, 28 or so.i took it in for oil change 38,000 miles they found a leak in left axile seal. ordered part, when trying to fix that they said car needs a new transmission??? the car is 2.5 years old,the bearing in the transmission went bad and made the leak.the front tires are bald, 38,000 miles??? the trunk latch sticks, the car has no POWER, i want another car. the car is a LEMON, i don’t want another transmission, i now have to rent a vehicle to be able to work. who knows how long it will take to fix??? the dealer needs to pay for my rental. i should have known CHEAP car.. learned my lesson, only AMERICAN made..


Fanks on marzo 25th, 2011 at 09:04 #

The latest and award winning Hyundai Sonata (High Specs)2.0, was bought from Hyundai Malaysia barely 5 months ago there is a problem of not be able to start the engine after stopping.

This problem persist even after sending the car to 2 other service stations and Hyundai Malaysia’s Service station. The total no of times sent to the service stations are 5 times within a total period of time spent in all three service stations currently 24 days.

With such a problem causing much inconvenience to me , they should at least change a new car without any additional cost incurred on me.

Customer service only responds whenever I call them, they never call me for any updates on my car in their workshops.

Hyundai Malaysia’s Customer Service never work or respond before and after office hours during week ends and are closed on all weekends and public holidays.

This is not practiced in Western countries where 24/7/365days customer service support are offered to customers.


Joginder singh Chandel on aprile 19th, 2011 at 10:29 #

I am having I.10 car of Hyundai, Recently i got it serviced from SHIVANSH HYUNDAI,MANDI,H.P. INDIA, I am totally frustated after the service i have to visit the workshop three times within a month but my problem was not solved.Today i am stuck because my car is not starting and i called Hyundai distributor because only ten days back i visited the workshop for the same problem, but now he is taking lot off time and asking me to pay the charges which are too much and of no fault of mine .i always serviced my car from Hyundai workshop and this is fourth time i am facing the problem within one and half month.I hope you will take care of Indian customer as in other country.


Kathy Thomas on aprile 23rd, 2011 at 09:33 #

my car accent, 2008 has had a new transmission, now that one is slipping. never again.


Florence Birnbaum on maggio 15th, 2011 at 01:41 #

My 2002 Hyundai Sonata GLS has an Air bag light on, computer says B1382 Passenger Side Impact Air Bag Resistance High Is this under the recall?


Florence Birnbaum on maggio 15th, 2011 at 01:47 #

Is my 2002 Hyundai Sonata gls under recall for passener side air bags, a light stays on, computer says B1382 Pass. side impact air bag resistance high.


Gary Radziewicz on maggio 17th, 2011 at 15:13 #

I just read Hyundia just overtook Toyota in customer loyalty. I am in the process of buying my 9TH. Hyundai since 2003. I’ve purchased these vehicles for myself, family, and work. Every one was a joy to own,and several of them are still in service today. So it’s no surprise to me about the loyalty.The Hyundai line just keeps getting better & better


Diane on maggio 19th, 2011 at 23:41 #

My2007 Santa Fe had to go in for service on 5/17/11 was told by dealer they don’t give loner cars to call corp. to get reimbursed for a rental. Long story short corp told me to ask general manager for reimbursement and he told us if corporate said no there is nothing he could do. Somebody should get there story straight because went to pick up my car 2 days later and on the way home same problem. Bought it back and today they gave me a loner car. I guess somebody was not telling the truth. They should really get there story straight. Very disappointed in the service at Hyundai from corp. to dealership. I’m out 200.00 for a rental and my car keeps breaking down. I will never buy another Hyundai. Maybe I should deduct the money from my payment this month.


Riazahmed on giugno 3rd, 2011 at 14:50 #

I have 2009 santafe automatic, living in Jeddah, Saudi Arabia and since 2 weeks once I start the car and drive, it stops and warning light of ESC off & 4 wheel drive warning lights get on and I have to switch off completelt to re- start and then it goes . According to instruction manual, i approached the Hyundai maintainance but could not get the proper reply from them. I would like to ask what’s the reason it goes off sometimes with those warning lights on and what’s the risk in future?


Terry Jordan on giugno 5th, 2011 at 02:30 #

Purchased 2011 sonata on 2-15-11 from Fairfax Hyundai in Fairfax, Va. Within weeks the car had major malfunctions with the electrical system. I have been to the “service” department over 10 times since April 2011 with indicator lights that come on and speedometer needle that is disconnected. Low tire pressure light is ALWAYS on…service says to ignore the light as it is hot outside?? The car has now been in “the shop” for 2 weeks and they seem unsure how much longer it will be to “find the problem” (according to management). I was told that the service department likes problems because they can bill Hyundai directly…they also advised me to file a formal complaint and see an attorney. I have tried to go thru the proper channels but nothing is getting done. I am ready to sell this new car on ebay. It has become the joke car at work because it is always malfunctioning. All I want is for the car to work. Please help me get this dealership to fix the problems. Thank you. Terry Jordan


Loretta Gosalvez on luglio 11th, 2011 at 21:34 #

I have owned a HYundai (2006 #350XL, 2007 Acera, 2009 Gensis) and while I am mostly happy with the purchase and required service(s), I am perturbed to have been avoided after I received a ‘FREE” Map Update several weeks ago, and was told by Hyundai dealer here in Santa Maria, they as yet do not have the ‘DVD’ to update my 2009 Genesis. I can’t be too happy of this way of avoibing me. It has been a couple of months passed abd I get the same answer: :WE STILL HAVE NOT RECEIVED THE DVD DISK TO UP DATE OUR gps. Why, then sent us a notification to have my car’s GPS updated, and be told after all these months they still have not received the new DVD disk for updating. This is most frustrating. Can anyone help me?????
Loretta Gosalvez…maybe its time for me to sell my 2009 Genesis and replace same with another brand…What say you?????


bharat bhushan on agosto 29th, 2011 at 14:30 #

I have bought my i10 car from Fx Hyundai Faridabad (INDIA).It is i10 magna 1.1. Soon after buying I started facing problems related to power transmission in the car. It also started showing malfunction indication. I informed Fx Hyundai Faridabad showroom from where I have bought the car. He asked me to talk to service manger in service center.
Meanwhile I have informed the to Fx Hyundai Faridabad service center’s service managers many times but no satisfactory solution was provided by them, rather they made the situation worse and behaved irresponsibly. ( wasted my time and misbehaved.)

I am facing following problems ( both in petrol and cng mode) : –
Engine stops at low speed.
when accelerator is pressed acceleration or pick up is delayed and then suddenly car picks up unexpected fast.
unintended rpm up and down in neutral gear.
Every time it shows throttle position low as the cause of malfunction indication error code.
Later I shown my car in Orion Gurgaon service center they changed the tp sensor . It reduced the problems in my car but still I am facing problems. They think that its because of cng kit.

As I am facing the problem in both cng and petrol mode I feel that it is a power transmission problem and may be because of problem in Electronic Control module (ECM) or PCM whichever is there but your technicians doesn’t know how to check that. (I think so because they have checked the wiring and tp sensor is changed. so only ECM remains ).

I have so much frustrated these problems and your service managers behavior that I think that I have made a mistake to buy a hyundai car .

I hope that you will take my complaint seriously and make arrangement to fix the problem otherwise I don’t have any option but to file a petition in consumer court.


Gotam Sethi on settembre 21st, 2011 at 07:26 #

I bought Hyundai i20 (HR21D8313). Customer service of Hyundai is so poor that it is not bearable at all.My car is standing at service station since past 20 days. I registered a complaint at customer care center two times and every time when i am calling back they are saying my complaint is not registered. Is this the way to listen the customer queries and response….and once calling at customer care they need 48 working hours to reply back.. I am not able to understand what should i do now?? I need the Hyundai head’s number so that i can shout at him for what he and his people are doing… Only sale is important for them…They dont care for their customers….


Gotam Sethi on settembre 21st, 2011 at 07:27 #

Please never buy Hyundai products….
Gotam Sethi


Kallol Ghosh on settembre 22nd, 2011 at 18:52 #

I had taken my i20 for 2nd free service to Austin Hyundai, Kolkata.The service standard and overall experience was bad.The issues highlighted were not resolved.I tried to give a service feedback and was surprised to note that this supposedly authorised dealers service center do not even feature in the list of outlets in their website.The job card took about 45 mins incl a 15mins wait for a service asst.Surprisingly the bill settlement was insisted to be on cash and addl charges was levied @2% for paying by cr card.It was not possible to chk n complete the feedback form with the car delivered in the rain outside the premises and had a person note not the service asst to ensure that I get the form signed n submitted to him…what a farce it was.


Bruno Venturi on novembre 15th, 2011 at 18:50 #

REFERENCE: VEHICLE: ix-35-2.0 CRD 4WD CONFORT
PURCHASED: August 8, 2011 – 6500Km routes already
I made the purchase contract for the car equipped with standard tinted glasses, but you give me with a normal glass. This corresponds to a decrease in the value of the property was purchased, it is not commercially correct. This is not a simple modification of the product, but a not legal depletion .
In August 2011 I changed my old Ford cars, to buy a Hyundai ix35, of which I am very happy. But there is a serious problem that the Hyundai Italy is unable or unwilling to solve it.
The Italian Dealership Automarket, has done everything possible to remedy the problem, but this is too complex. Perhaps they need to remove the entire dashboard. They can’t repair without the technical help of Hyundai Technical Service Italy. Hyundai does not respond, don’t give technical instructions, nothing at all, to the phone can speak only with receptionists, impossible to talk with a technician. I have write two letter without answer.
The most important problem, which is absolute unacceptable, is the passage of cold air from the ventilation system – air conditioning unit, dawn side, blow to the legs, both left and right side.
The air, always comes with any adjustments. Even in manual mode with them air blow directed toward the windshield, or face. However with fan HI-LOW -STOP, also blow on the legs. The problem was also found and verified together the dealer on more other three new models, the same type ad model, just arrived from the Plant, not yet sell.
It ‘can be produced in the new Cecka Republic line car assembly, not well assembled and not controlled by the final line product quality testing.
With this cool air jets of the legs, they hurt, I cannot safety drive the car.
Is three days that I can’t drive, causes the legs pain. I had to apply medicine on the legs, but the pain is not yet past. Now still I can’t drive this car, it’s a big problem and damage for me.
I ask that a be found a solution reparative, with the highest urgent priority, I suggest also is better check other cars of the same period of production, for not Hyundai damage commercially image , and the good name of Hyundai Cars.
Would it be right, give me a replacement vehicle, if the repair is not immediate.
The car, probably produced in the Cheka Republic, was, not well assembled. The one I bought, had the right front door not shut properly, fired and not aligned, difficult closed, the tailgate was out of context and misaligned. Fortunately the dealer provided to fix everything well enough.
Would it be correct, that the Hyundai Italy, call me to find an honourable right solution.


manie on novembre 16th, 2011 at 03:05 #

customer service at Bellville branch
are pathetic and bunch of liars


Santiago Redondo on gennaio 2nd, 2012 at 16:37 #

To whom it may concern,

I bought a 0KM Hyundai Tucson and it had it´s gear box ruined when an official Hyundai workshop got GL5 oil in it, instead of GL4. GL5 oil “eats” this type of gear boxes which have yellow metals in it, such as bronze. The gear box had several problems and malfunctions. They accepted their error but never agreed to replace the entire gear box, they just repaired it insted. By now, they have made two repairs and I am now having several new issues and they still don´t agree to replace it for a new one. This would be the third time the gear-box should get repaired, and the vehicle only has 80.000 KM. I am really dissapointed, this is really unfair. Please put me in contact with someone that may help me, or at least someone that may give me an explanation for why Hyundai Argentina is not being responsable enough.

Thank you very much.


mike brewer on gennaio 3rd, 2012 at 01:36 #

i have a 2007 hyundai santa fa and the door handles are fading. the dealer says there is nothing he can do. its to all four handles only.


James Byrne on maggio 11th, 2012 at 22:20 #

Why do you continue to advertise the azera on tv ads, when the dealers are evidently unable to get them. I live in Naples, Florida and have been waiting over 4 months for a 2012 model.


Barry Taylor on maggio 31st, 2012 at 05:59 #

I have bought a Hyundai Tucson GL 2012, 2×2 model 2 litre engine from a Dubai export dealer and had it shipped to Spain, I am having serious problems trying to get the car registered in Spain…I need the full data sheet with all the technical details for that model, does anybody where I can get this information the dealer in Dubai is of no help!!!!


jasvinder singh on luglio 4th, 2012 at 11:36 #

what is the lead time of genral inspection and washing of car ,because they have taken 9 hrs only for small work .they was doing the work as per approch . who will responsible for the same .my car was entered at 9.15 am on dated 19/6/2012 and out time was 6.15pm .you should calculate the value of 9 hrs.if cant do the work with in time why they entered the car.


HAROLD SONDIK on luglio 18th, 2012 at 19:03 #

I Leased a 2011 Sonata LTD ayear ago
at Delray Hyundai dealer in Delray Beach Florida.Their service department
is small and not technically competant.I usually have the car back
again to have them do it correctly. At the present time The release mechanism for the gas cap dor does not
work occasionally.They claim they fixed it, but it is happening again.I
would bring my car to another dealer
except they are further away. I am unhappy with the MPG I am getting and they keep telling me the engine isnt
broken in yet, I have almost 7000 miles on it.


praveenkumarmalugu on agosto 25th, 2012 at 03:12 #

dear all,
my problem is with dealership


Wafaa Bakr on settembre 21st, 2012 at 21:03 #

Dear Hyundai company
I sent a previous complaint entitled rust in my new Hyundai car informing you that i have a problem that need to be solved.
I received a phone call from Ghabbour center customer support engineer asking me what is your car news!!! as if he was expecting that the car will heal from its injury? I said i have a new bigger rust spot . He said oh no so repainting the doors is not a clue to the problem and that they will negotiate with you about replacing my car with a new one!!! but i should be patient as this will take time?????.
I was frustrated and decided writing to you again emphasizing the following:
– TOYOTA respected car company has withdrawn all the cars it produced with minor manufacturing inconvenience with compensation to the car owners.and i think that you are not less than TOYOTA to care for your reputation in the Egyptian market.
I still in the warranty period which covers all the manufacturing defects and i can sues your company but i preferred to contact you and not to jump to this step.
I expect that i should have a new car as soon as possible with compensation may be in the form of a car with higher specs than the one i have and not to negotiate about will i have anew car or not
Wish to have a rapid answer
Dr. Wafaa Bakr
Professor of Microbiology
AlexandriaUniversity , EGYPT.


Wafaa Bakr on settembre 27th, 2012 at 18:34 #

Still with no exact answer and final clue to my problem (rust in 3 doors of my new Hyundai accent car) .
The customer service engineer at your Egyptian agent Ghabbour company said that they will replace 2 of my car’s doors with new one and this will end my problem.
I do not agree due to the following reasons:
1- I have a problem in 3 and not 2 doors right now
2- Who guarantee that no rust will appear in other areas of the car after sometime as it is logic that if this car has a manufacturing defect that resulted in rust of 3 of its doors that this defect can lead to rust at any other part later on
3- If we follow the way of thinking that any part that will show rust in the future will be changed so this means that I may assemble my car piece by piece.
Conclusion:
I do not agree at all on this solution and I need an immediate replacement of this mal manufactured defected car and any delay from your side means that I will contact the Korean Embassy and the court asking for my legal compensation and rights.
Regards


CCSS Staff on settembre 28th, 2012 at 14:34 #

Sorry, we are unable to help you. Try to contact official Hyundai Customer Service searching here and choosing your country http://worldwide.hyundai.com/WW/Worldwide/index.html


Heen Perry on ottobre 28th, 2012 at 17:24 #

to whom it may concern: I am deeply disappointed with Hyundai campaign in regard to bringing my Tucson for your TF4repair. I had my car serviced in Sept. and have yet to recieve your promised gift card. I have written and spoken to Steve at Hyundai customer connect center and I now consider the program a scam and will write to the Attorney General in Texas to that effect. I probably will not buy another Hyundai and will spread your poor treatment to those in my community.


DUFOREST on luglio 21st, 2013 at 03:14 #

I have a
Hyundai accent 2008 with just 54.000 kms on the clock and the gearbox gets jammed when I cannot shift gears,The Montreal dealer says they cannot help.


Taral Mehta on novembre 15th, 2013 at 11:58 #

Dear sir,

We bought MHO2 CZ 1240 RED COLOUR I10 car from Continental Hyundai Bandra West in July 2013.

We gave it for servicing on 18th October 2013.

On receipt of the car the car was running properly for few days.

On 8th November I tried to start the car which did not happen, so i went to Continental Hyundai for the same. They sent a person to jump start the car. After which when i tried to start the car in the evening it did not happen.

So I emailed and called Hyundai India for the problem.

They got my car towed to Sherayu Hyundai Jogeshwari at 3.00 pm in the afternoon. We were told that the car is being taken to Goregaon and they will call once they receive the car. But we did not receive a call. So I started calling for 3 hours. Finally I came to know that the car was at Jogeshwari and not taken inside late until evening. We were almost about to make a police complaint regarding the same.

The next morning we come to know that the battery inside the car is of December 2010. So we called and emailed again and they said the issue will be resolved within the next 48 hours. Every day i am following up with Sherayu Hyundai and they say they are waiting for confirmation from Hyundai Motors. Finally on 15th November that is 96 working hours they call and say that they have recieved the confirmation and will deliver the car when the driver is available.

At 2.30pm i get a call that the driver is dropping the car at my house. At 3.00 pm i get a call from Sherayu Hyundai that Hyundai has disapproved the Battery.

Such bad customer service is not expected from Hyundai. Honda Maruti VolksWagen would revert back to us within 30 minutes on the issue with apologies.

Till date we have not received any apologies from Hyundai. Not 1 call from Hyundai on this which is very shameful.


SILVESTRO ROCCUZZO on febbraio 6th, 2014 at 03:50 #

not happy at all
no futher comment



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