Better Phone number to reach allstate at 877-233-0020

i want to state a comment about a recent accident and how it is being handled.
my girlfriend has had allstate insurance for years, she was involved in an accident and hit by a person running late for school. he was totally at fault!!!! by investigation my girlfriend was put at fault 25%!?!?
she was proceeding throughan intersection and was hit by another allstate insured driver. the accident happened 15 days ago and we still have not got our truck repaired!!!!!! the agent/adjuster in beaumont texas was very ugly with her and told her basicly she was a lier, that she changed her story 3 times. i thought allstate was one of the best insurance companies in the business prior to this accident. the vechile that was wrecked is still not repaired. we live in a day and age where not many people can afford 2 vechiles. the wrecked vechile is a hazzard to drive, but this is all we have to get us to work. we dont expect nothing more but to get our truck repaired and safe to drive again. we have been getting the run around by allstate in beaumont texas since the accident. all i want is justice, mercy, appoligizy and a repaired truck to move on with our life. i am very discusted with the way your people are handling her claim. she is a good christian and a very honest person. she has been going through tough times trying to get her truck repaired in a timely manner.

I have had allstate for 40 years. It started in Illinois and I had the most wonderful agent. His name was Bill Ulhorn. He retired and I did not get that same wonderful customer service I did with Bill, but the service was ok. I moved to Florida and what a joke. My Insurance kept going up and up. I am 55 am was paying way to much. I kept getting told the pay increases were across the board but who are they kidding? Due to economic times I gave up my car and cancelled my insurance. I then got a bill for 2.05 for the one day of insurance I had prior to cancellation even tho the car was not driven as I was out of town. I think that 2.05 after 40 years with allstate is a SHAME. Lets just say if times change and I do get another car you can bet Allstate wont be my insurance.

My vehicle was parked in front of my house when it was hit by a car that was covered by Allstate. As it turns out my car is also covered by Allstate.

Allstate is saying that they want to total my vehicle because the repairs exceeds “Book Value”. Allstate keeps refering to the value of my vehicle as an average book value, compared to the replacement value, and they seem to discredit, and suggest that since the car is 10 years old, that the condition and add-ons don’t affect the value because of the age.

I am very displeased that after 1 month I am still calling them (they don’t call me)asking them to re-evaluate. I feel like I am being “Strong Armed” and when I tell them I will take my business else where, they tell me that they “Do not like to be strong armed”.

What recourse do I have, when they are making me sell/give up my vehicle?

After having Allstate handle my auto coverage for twenty years,they changed agents the new people came in and asked if I had home owners insurance. I told them that my home did not qulify because of the roof. I was told they never heard of such a thing and all I had to do was carry renters insurance for a year and they would fix me up. After the renters policy ended they inform me they can not insure my home because of the roof, and couldn’t understand why I would claim it was shady bussines practice. So I swiched my auto policy the company I switched to told me they never would have covered anything on the renters either because I own my home. HA not shady at all. To top it off they sent me and my work a notice saying they were canceling my auto payment due to failure to pay. If you have the agent in Vincennes In. watch your wallet.

customer service spot in a condesending manner. when I initially called I asked for the
office manager. when I asked her name
she said she gave it to me already, she did not. I’m glad I’m not dealing with your company any longer.

On Feb. 12, 2011 we bought a new car. It is nice so of course with car payments comes insurance coverage. We had Travelers and all in all they collected our money monthly with no complaints. We had them for a long while. Nice folks I suppose never spoke to them much. When it came time to add this new car their insurance was just a bit pricey so we decided to check out the internet for a new company. AllState seemed to be the folks to go with. $301. down for three cars and $160. a month. That sounds great so we signed up. MISTAKE!!!!!! From Feb. 15 till today April 9, 2011 it has been a night mare. NOT HORSE MARE either. The price we were quoted wasn’t exactly right. My husband had gone through all the In’s and outs of what he wanted and it was clear on both sides. Yes it would be $301. down with $160 a month. After happily sending off the $301. and them receiving it we found out well there wasn’t uninsured motorist on there after all. They would have to up the cost just a bit. $73. dollars a month to be exact. Now there is the paperwork that not even the insurance agents can tell you what it says. But they do their best and get you to sign, and you do, just so they can make this all legal to add to your policy. Now they send out more paperwork to get you to sign with the stipulation that if not returned in 7 yes seven days they will add more to your policy because it was late. And you guessed it the paperwork doesn’t arrive at your home till the day it is to be back in their office. So up the policy goes. You try like crazy to talk since, or cents into these people but it doesn’t work. They say they are sorry and continue with their practices. You remember the $160. a month payment, well don’t open that bill or you will faint or they will hear you yell from where ever it came from. That $160. magically went to $353.
The explanation. Oh we forgot to tell you it would be for 2 months. Well 160 +160 doesn’t add up to 353. So what is the rest for. Well we don’t know. Oh I forgot there is a $5. service charge on the $160. We canceled this out rages insurance company then got a $41.77 outstanding bill. Remember you have only had this company for 46 days. You paid them $301. for the first and last months bill. Now you have an outstanding bill? When you call they will try to get the last four numbers of your social, your drivers license number, your address, and your phone number. For all of you out there that have All State I wonder about being in Those Good Hands. Oh by the way that $301. down and $160 a month well I was told today April 9, 2011 that was just an estimate.

customer service spot in a condesending manner. when I initially called I asked for the basic information (did not need any confidential info) I spoke with “Melisa” time of call 9:45PM 04/12/2011 …In all my personal expirience – I have never, never come accross more arogant and unprofesional customer representative …It is shame that Allstate will employ person like “melisa” I hope someone will pay attention to this post and consider training on Allstate customer support phone line.This call could end up nicely – Melisa to provide me with instrctions that I needed -hopefully someone will give me requested info …my e-mail is available – looking forward to here from You… I’m glad I’m not dealing with your company any longer

In Texas, we have the Texas Board of Insurance, and I am sure most other states have a similiar office. Sometimes they can light a fire under the ridiculous insurance company positions and get them to treat you fairly. Remember though, that insurance companies are not in the business of paying claims, it is about collecting premuims. Good luck.

Lets start with YOUR NOT IN GOOD HANDS!!!!!!! I found i was over charged for a whole year totaling 2500 dollars got the money back over4 months then 3 months later my wife backed into my truck. WAS I COVERED ?GREAT QUESTION the people at allstate dont know they say yes twice set app to get truck looked at took off work to do this im covered they write me a check then at the end of the day the call my wife to say im not covered and cancle the check i call them and still get two differnt answers they dont know or care IM NOT A SHAREHOLDER IM A PEON TO ALLSTATE IM 32 YEARS OLD AND WOULD HAVE BEEN WITH ALLSTATE A LONG TIME NOT ANYMORE IM GOING SOMEWHERE ELSE